AWS feels sting of market maturity

Posted by Ron Miller on Jul 29, 2014 8:18:27 AM

It probably goes without saying that being first to a developing market is a huge advantage. but once the competition sets in, it requires the ability to pivot and meet those challenges head on or risk losing the advantage completely. It's hard a lesson that cloud infrastructure pioneer Amazon Web Services has been learning lately.

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Topics: Cloud Industry and Technology

New and old IT services guard fight for AWS control

Posted by Mike Vizard on Jul 28, 2014 9:24:36 AM

As the dominant cloud computing platform, providers of IT services are now flocking to Amazon Web Services. But as is often the case with any disruptive platform a fierce battle is underway between startup providers of IT services and the traditional old guard that has traditionally dominated enterprise IT.

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Topics: IT Services Trends

Software licensing rebellion starts to ferment

Posted by Mike Vizard on Jul 24, 2014 11:05:21 AM

The complexity of software licensing has always been one of the great inhibitors of IT adoption. But for all the complaining about software licensing over the years, things have only become even more complicated in the age of the cloud.

Now there’s a nascent rebellion under way in the form of a new user advocacy organization that is calling for not only more clarity in software licensing terms, but also for a standard set of procedures for resolving software licensing conflicts between customers and software providers.

As the newly appointed CEO of The Campaign for Clear Licensing non-profit organization, Mark Flynn says that things have become so bad that many IT organizations are afraid to negotiate licensing terms with software vendors for fear of triggering an audit. Given the complexity of the licensing terms, most organizations are violating those terms to one degree or another.

By applying the collective weight of an organized campaign, Flynn says standard licensing terms would go a long way towards reducing the anxiety that exists between software vendors and the customers they serve.

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Topics: Cloud Industry and Technology

The business benefit that's driving your SMBs to the cloud

Posted by Manny Veiga on Jul 23, 2014 1:00:00 PM

What can cloud do for you?

According to a new survey by Harvard Business Review and Verizon Enterprise Solutions, businesses think the best reason to choose the cloud is because it improves "business agility."

What, exactly, is business agility? Tech writer Joe McKendrick tried to define this vague term in a post for Forbes, suggesting that agility means doing the right things faster.

That's an important takeway for IT services providers, because it gives you the perspective of knowing what your customers are looking for from their IT.

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Topics: Cloud Trends

Time to shift the IT conversation back to productivity

Posted by Mike Vizard on Jul 21, 2014 9:04:00 AM

Ever since the sudden collapse of the economy more than a half-decade ago the IT industry as a whole has been overly obsessed with cost. It’s not that cost isn’t important. It just tends to obscure the real value of IT in terms of the additional productivity it enables.

The good news is that in the space of a single week no more august entities than Microsoft, IBM and SAP and IBM all rediscovered how critical improving productivity is to actually selling IT products and services.

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Topics: IT Services Trends

Studies, experts, and Edward Snowden say data encryption is lacking

Posted by Manny Veiga on Jul 18, 2014 11:35:28 AM

A new IT survey is the latest to shed light on the data encryption habits of IT professionals, revealing that more than a third send sensitive information outside corporate networks without first encrypting it.

Voltage Security published a survey of more than 200 European IT professionals who the company interviewed at a recent IT event. In all, around 36 percent of IT pros admitted to transmitting unecrypted data outside their organization, while almost half of respondents said they don't encrypt data at all. 

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Topics: Data Encyption

The rise of PaaS in the cloud

Posted by Mike Vizard on Jul 16, 2014 9:43:45 AM

Of the three major types of cloud computing, platform-as-a-service (PaaS) environments are the least often currently being used. But a new survey finds that PaaS usage will rise from 41 percent to 62.2 percent in the next two years to put PaaS on a more even footing with infrastructure-as-a-service (IaaS) and software-as-a-service (SaaS).

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Topics: Cloud Trends

Internal IT may finally be exercising some cloud control

Posted by Mike Vizard on Jul 14, 2014 8:00:00 AM

For a long time internal IT organizations have passively sat by as cloud computing services have proliferated across the enterprise. But new research that finds that the number of cloud services in use is starting to plateau in the enterprise suggests that internal IT organizations are finally starting to exercise more control over the cloud.

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Topics: IT End User Management

Time to move customer service into the cloud

Posted by Mike Vizard on Jul 9, 2014 9:52:00 AM

Billions of dollars have been spent on customer service applications running on premises that, at the end of the day, have done little to genuinely improve the average customer experience. Thankfully, with the rise of advanced analytics and a plethora of social networking options, that’s all changing for the better.

The only question now is where best to deploy the next generation of customer service applications. Organizations can either invest billions of dollars in retrofitting their existing applications or they can modernize their customer service operations almost overnight by moving the entire infrastructure needed to support those applications into the cloud.

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Topics: Cloud Industry and Technology

High cloud failure rates drive demand for IT services

Posted by Mike Vizard on Jul 7, 2014 9:44:00 AM

One of the things most often taken as an article of faith is that cloud computing would disintermediate the need for IT service providers because customers could provision IT resources themselves.

But a new study conducted by Enterprise Management Associates on behalf of iLand, a provider of cloud platforms based on VMware, finds that cloud failure rates range from 30 to 70 percent depending on the platform.

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Topics: IT Services Trends