Tech Time Warp: World Wide Web Becomes Public Domain

Posted by Kate Johanns on Apr 28, 2017 11:24:00 AM

This weekend, before you pay bills online, order grocery delivery, and stream your latest binge-watch, raise a glass to Tim Berners-Lee and CERN, who made the World Wide Web software public domain on April 30, 1993.

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Topics: Tech Time Warp

Cloud 5:  Google's cloud brag, Watson video analysis

Posted by Ron Miller on Apr 28, 2017 10:08:01 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

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Topics: The Cloud 5

4 tips for adding managed services successfully

Posted by Lindsay Faria on Apr 27, 2017 1:30:00 PM

Whether you’re a VAR, break-fix service provider, or even an MSP that’s getting started, the thought of adding or expanding your managed services offering doesn’t need to be a daunting one — as long as you take advantage of the resources available to you and learn from the experiences of those who’ve walked the path to managed services success before you.

I recently had the pleasure of working with some of our Partners and my colleagues to produce an online panel-style session discussing just this topic, and I have to say, it was a very interesting conversation! Here are the four pieces of advice that stuck with me:

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Topics: Growing Your MSP Business

Tax relief should create much needed opportunity for MSPs to reinvest

Posted by Mike Vizard on Apr 27, 2017 11:14:00 AM

Now that the Trump administration has formally proposed cutting the corporate tax rate by as much as 20 percent, many owners of managed service providers are doing a little happy dance. The fact is most MSPs operate under razor-thin margins that make it difficult for them to be consistently profitable.

Given the precepts laid out in “The Art of the Deal” book written by President Trump almost 30 years ago, it’s unlikely the U.S. Congress will enact the tax plan laid out as is. But there’s no doubt that some form of tax relief is on its way.

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Topics: IT Services Trends

IBM's road to transformation has been filled with pot holes

Posted by Ron Miller on Apr 27, 2017 9:39:31 AM

IBM launched as a company in 1911. It's interesting that its 100 year anniversary year in 2011 marks the last the time the company reported positive revenue. That's right, for the last five years or 20 consecutive quarters, the company has reported declining revenue.

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Topics: Cloud Trends, IBM

MSP profitability: The real reason you aren’t getting results you want

Posted by Anne Campbell on Apr 26, 2017 11:25:00 AM

For MSPs, it can be easy to fall into the trap of thinking success is just around the corner for your business. You convince yourself that you just need to find a little more time to work on improving your business or hiring the right sales person or tackling any of the items on your to-do list that you keep putting off because you’re too busy putting out fires for your customers.

In our new e-book, The MSP Profitability Playbook: Your Guide to Generating More Revenue and Making Your Business More Successful, Gary Pica of TruMethods calls this phenomenon the “around the corner” mentality. He explains that many of the MSPs he’s met over the years suffer from it.

MSP Profitability Playbook

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Topics: Growing Your MSP Business

HIPAA violations that you or your customers might have overlooked

Posted by Lauren Beliveau on Apr 26, 2017 9:30:00 AM

With hefty HIPAA fines on the line, protecting sensitive patient information isn’t a joke. The Omnibus rule, which was enacted in 2013, requires both the healthcare provider and any vendor who comes in contact with electronic protected health information (ePHI) to be HIPAA compliant. That means as an IT service provider you could be on the hook if something were to happen to one of your customers.

To ensure that you and your customers are compliant with today’s industry standards, take a look at these common HIPAA violations that you might have overlooked.

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Topics: HIPAA and Healthcare IT

Control over billing matters in the age of the cloud

Posted by Mike Vizard on Apr 25, 2017 10:02:59 AM

Most IT service providers have come to realize that cloud computing is a double-edged sword. On one side, cloud computing makes it much simpler to deliver a wide spectrum of services. On the other, there’s always a danger that cloud service providers (CSPs) will look to cut out the middleman by providing, for example, their own managed services.

At the recent AWS SF Summit conference one of the services most heavily touted during a keynote delivered by AWS CTO Werner Vogel was AWS Marketplace SaaS Contracts. AWS is trying to use this service, which was initially announced last fall, to centralize all the billing for both the infrastructure and applications consumed on its public cloud. As of last week, AWS revealed it now has 70 providers of software-as-a-service (SaaS) applications participating in the program.

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Topics: IT Services Trends

Stuart Crawford: 7 Tips for writing the best email subject lines

Posted by Stuart Crawford on Apr 24, 2017 11:30:00 AM

Email marketing is a key strategy you should include in your MSP marketing plan. It has nearly three times the success rate as marketing on social media, and it’s especially effective for keeping your clients and prospects informed about your IT services and helping them stay connected to you.

Plus, email is an inexpensive and easy way to reach your target audience. You can reach a large number of businesses for just pennies per message, and the learning curve isn’t a steep one.

However, you need to make sure you spend time carefully crafting the message in your subject lines. If your prospects don’t open your email, all your efforts will be wasted, and a good subject line can make the difference between your email being opened or trashed.

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Topics: MSP Marketing

Ask Intronis: What if my MSP gets hacked?

Posted by Lauren Beliveau on Apr 24, 2017 6:21:00 AM

Q: Lately I’ve been hearing a lot about a group of Chinese hackers called APT10 and how they target MSPs. My MSP work with customers in highly regulated industries, so we have a lot of sensitive data to protect. What should I do if my MSP gets hacked?

Data breaches can certainly be alarming, and many other MSPs have the same fear— especially when they’re helping small businesses protect highly sensitive information. However, implementing best practices and looking for potential vulnerabilities can help protect your SMB customers —and your MSP — from getting breached.

To help you mitigate the risks and protect your MSP, we spoke to Chris Johnson, the director of business development and strategy at Wheelhouse IT. He has been working hands on with managed IT in the healthcare field since 2008, and he has worked in regulated industries in the IT field for 20 years. Chris shared his insight on both mitigation tactics and steps you need to take if your MSP is compromised.

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Topics: Ask Intronis

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