Q: I’m really worried about customers switching to Office 365. We’ve already made a huge investment in both our infrastructure and getting our techs up to speed on hosting Exchange servers. I know there is a lot of hype about Office 365, and a bunch of our customers are moving to it. However, I don’t see the benefit for my MSP to provide Office 365 to our customers. The margins seem much smaller than selling more traditional solutions. Is there something I’m missing? Are there reasons why I should offer Office 365 to my SMBs?
You’re not the only MSP that feels this way about providing Office 365 to their customers. However, because so many companies are switching to these services, you don’t want your MSP to get left behind. Providing this service will help you stay competitive, and with more and more services being offered in the cloud, this growing trend isn’t going to away anytime soon.
To answer your question and help you understand the value behind offering Office 365 to your customers, we spoke with some of our MSP Partners to get their insight on what they see as positives about Office 365. We also spoke to one of solutions engineers, André Leblanc, and asked him how MSPs can use add-on services for Office 365 to generate more revenue.