Q: My MSP business is growing, and we’ve been signing on more small business customers, which is great. My technicians are always busy managing customers’ day-to-day needs, and they don’t really have time to build relationships with the different customers. I know there’s more we can be doing to support our current customers, and I want to give them the attention they deserve. At a recent tradeshow, I learned about customer success organizations and how they’re dedicated to helping customers get more out of the engagement. As an MSP, how do I go about establishing a group like this for my business?
We’re always excited to hear from managed service providers that are growing their business. Here at Intronis, we see the value in dedicating time, people, and resources to help our customers be successful. In fact, we just celebrated the two-year anniversary of our own Partner Success organization. It’s even one of Intronis’ core values, “Be successful by making our partners successful.”