IT and users could have a cloud perception gap

Posted by Ron Miller on Apr 24, 2014 2:13:00 PM

When it comes to cloud computing, IT sees it differently from end users and business units, according to R Ray Wang, founder at Constellation Research.

He says the different views have created a dichotomy, which can result in communications issues as each party sees the cloud through their own unique usage lens.

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Autotask study: Cloud drives growth and efficiency for MSPs

Posted by Kristen Ciccolini on Apr 24, 2014 11:51:46 AM

Cloud computing is the number-one technology changing client expectations, improving growth and enabling better efficiency for managed service providers, according to a new report by Autotask.

The "2014 Metrics That Matter" report surveyed over 1,300 IT professionals, showing that 63 percent of MSPs rank cloud services as in-demand for clients, making it the top driver of business for the second year in a row, ahead of mobile connectivity and an always-on environment.

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Topics: IT Channel Insights

How much is too much? The growing value of professional services

Posted by 2112Group Reports on Apr 23, 2014 1:00:00 PM

Professional services are undeniably important to the channel. To solution providers, these high-touch, high-value services offer the highest margins and best profits, and can offset the costs and narrow margins of traditional product sales.

Professional services is the central way partners define value to their customers – and therein lies the rub.

In a recent research project by The 2112 Group and technology distributor Ingram Micro, we found that solution providers may be leaning on the formidable merits of the professional services model to a fault.

Our Driving Growth Through Partnership in Professional Services report finds many partners are so intent on the delivery of professional services to reinforce the value customers perceive that they overlook opportunities to expand their engagements, reduce costs and increase revenue.

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Topics: Growing Your MSP Business

Spring Release '14: Hyper-V backup that works the way MSPs want

Posted by Matt Kowalski on Apr 23, 2014 9:56:28 AM

Over the course of our past few releases, Intronis has made significant strides in supporting more of our partners' surface area so that you can use a single solution for more of your customers' backup and disaster recovery needs.

A big part of this is our image backup functionality, which is the perfect complement to our best-in-class file and application backup solution, giving partners great flexibility in delivering the perfect data protection offering for each of their customers' needs.

In addition to our existing VMware backup and availability solution and the Image-based backup for physical machines also introduced in the Spring Release, I’m especially excited to release our new Hyper-V backup solution. Hyper-V support was one of our top priorities to deliver to our partners in this release for a number of reasons.

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Topics: Intronis Support Center

Content effectiveness: How to make your content work hard for you

Posted by Kevin Cain on Apr 22, 2014 11:00:00 AM

Considering the amount of time and resources it takes to create content, it’s always in your best interest to do everything that you can to maximize your return on investment.

That means ensuring that each piece of content is optimized to have the greatest possible impact so that it not only resonates with your audience, but also helps drive your business objectives. When you do so, your content will have a much greater chance of paying the kinds of dividends that you are after.

Successful content generally has several qualities in common that you should try to emulate in whatever you create. For example, it’s typically:

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Topics: IT Channel Insights

Turning Windows XP End of Support into an MSP opportunity

Posted by Manny Veiga on Apr 21, 2014 1:19:03 PM

It's been nearly two full weeks since Microsoft ceased support for the 13-year-old Windows XP operating system, and organizations worldwide are still working through migration projects.

In an Autotask webinar last week, a panel of channel experts offered tips to help IT services providers execute these migrations and leverage the XP security threat as a business opportunity.

Our own VP of Product Management Chuck DeLouis - who has been waving the XP migration flag for months - talked XP with a panel led by Autotask Senior Vice President of Community and Business Development Len DiCostanzo.

The panel also included Matt Talarczyk, Senior Technical Account Manager at Continuum, Keith Wilson, Product Director for CNet Content Solutions, Raj Khera, CEO of Mailer Mailer, and Neelima Rustagi, Product Manager at Intel McAfee.

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Topics: IT Channel Insights

Cloud 5: Microsoft's Internet of Things, what the cloud means to retail and why SMBs should think cloud

Posted by Ron Miller on Apr 18, 2014 8:51:17 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

Before we jump into this week's links, please have a look at one of our most recent blog posts, Survey finds companies want kinder gentler, engaged IT department. While it seems clear enough that the role of IT is changing, it's always nice to have some actual data to back that up, and a new survey by Avanade found that expectations about IT really are changing and that's having a huge impact on IT 's role inside organizations.

And without further delay, here we go with this week's links:

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Topics: IT Channel Insights

SMBs overcome cloud security concerns with experience, study says

Posted by Kristen Ciccolini on Apr 17, 2014 1:00:00 PM

As cloud computing adoption increases, SMBs' cloud security concerns typically fade away, according to a new study by cloud portfolio management company RightScale.

Small business owners are often reluctant to adopt new technologies, and their concerns with cloud security have long been a challenge for MSPs. However, in its 2014 State of the Cloud Report, RightScale found that nearly 90 percent of organizations are now using cloud services.

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Topics: IT Channel Insights

Survey finds companies want a kinder, gentler, more engaged IT department

Posted by Ron Miller on Apr 17, 2014 7:18:00 AM

A new survey that was published by Avanade this week found that for the most part companies want their IT departments to be service oriented, flexible and ready to help business units.

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Topics: IT Channel Insights

Intronis Spring Release ’14: Grow your data protection footprint

Posted by Chuck DeLouis on Apr 16, 2014 11:23:09 AM

We’ve reached general availability for the Intronis Spring Release ’14, which is currently rolling out to partners as you read this post.

The new release could be the most transformative product announcement in our company’s history for several reasons.

Not only does it introduce great new functionality to our platform, but it’s also the first in a series of exciting announcements this year that will transform how our partners manage the data protection needs of their clients.

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Topics: Intronis Support Center