Why MSPs need a create business plan today to achieve success

Posted by Gary Pica on Apr 1, 2015 1:00:00 PM

Over the past five years I have coached more than 1,000 MSPs on how to increase recurring revenue and profitability. In every case, the business owner wanted their future results to be dramatically different than their current situation. This means that something (usually a long list of things) will need to change. It may be a change in people, process, or focus.

I have found that discipline around the business planning process is the leading indicator of success. Let me explain a few reasons why time spent on business planning will change your business and change your life.

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Topics: Growing Your MSP Business, Business Development

How to write a one-page business plan

Posted by Rick Faulk on Apr 1, 2015 9:00:00 AM

Whether you’re a new MSP or an established service provider, you should take the time to create a business plan. It’s critical to ensuring the success and survival of your company.

Having a few general goals in mind isn’t enough. You need to carefully analyze each of your objectives, break down what you need to do to achieve those goals, and then get it all down on paper—and I suggest just ONE sheet of paper!

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Topics: Growing Your MSP Business, Business Development

Managing the pace of Windows 10 upgrades

Posted by Mike Vizard on Mar 31, 2015 2:30:00 PM

One of the major challenges with delivering any type of software as a service is the fact that not every customer wants to upgrade software being delivered via the cloud at the same time. While there are plenty of organizations using software-as-a-service (SaaS) applications that get updated once a quarter, it’s clear there are many other organizations that don’t embrace these applications because they feel they will lose control over the IT environment.

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Topics: Growing Your MSP Business, Microsoft Windows

Webinar: Maximize uptime with image-based backup and bare metal restore

Posted by Lindsay Faria on Mar 31, 2015 12:00:00 PM

In our exclusive Partner Success webinar series, we make regular presentations to our Partners to help give them the info they need to both promote their cloud backup and data protection solutions and to ensure they are familiar with the features and functionality available to them.

With the rollout of the Intronis Winter Release ‘15, the quick restore capability of our Rapid Recovery for Physical Images helps MSPs keep their clients up and running even more effectively than before. Maximizing uptime seems to be a particularly hot topic among Partners these days! In fact, we had a long registration list for a recent Partner-only webinar where Product Manager John Farrell discussed how these enhancements work and how they can bring new value to your clients.

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Topics: Events and Webinars

Happy World Backup Day 2015!

Posted by Courtney Steinkrauss on Mar 31, 2015 9:00:00 AM

Get ready to party! Today is our favorite holiday— World Backup Day! This holiday serves as a reminder that the Data Loss Gremlins are constantly on the lookout for their next opportunity to corrupt, steal, destroy, and infect data. That’s why we celebrate by encouraging small businesses around the world to back up their business critical information.

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Topics: Announcements

TeslaCrypt and CryptoWall bring new approaches to ransomware

Posted by Paul Hanley on Mar 30, 2015 2:00:00 PM

As the saying goes, what’s old is new again, but sometimes what’s new can still be new again.  Enigmatic?  Perhaps, but two programs in the ransomware category are doing their best to prove this.  An old friend that I’ve written about several times now, CryptoWall, is pioneering a new infection vector, while a fresh challenger, TeslaCrypt, is seeking to carve out a new target niche that has been underexploited.  Let’s see why security experts are concerned about these two infectious agents.

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Topics: Malware, IT Security, Cyber Security

16 Things the Data Loss Gremlins Hate

Posted by Anne Campbell on Mar 30, 2015 12:30:00 PM

The troublesome data loss gremlins are always plotting devious new ways to destroy your most important data and ruin your day—and your livelihood. As soon as you let down your guard, they’ll sneak up on you with a nasty surprise, like a security breach, a server meltdown, or a devastating fire that will leave you and your customers scrambling to pick up the pieces.

That doesn’t mean you’re totally defenseless, though. Every data loss gremlin has a weakness, something they hate with a passion because it keeps foiling their evil plans. Knowing what these weaknesses are will help you scare off Scratch, Scorch, Klepto, Mal, Mayhem, and Whoopsie Daisy and keep your data safe.

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Topics: Malware, IT Security, Business Continuity and Disaster Recovery, Cloud Backup and Recovery, Data Loss, Cyber Security

Ask Intronis: How can I run more efficient restores for my customers?

Posted by Courtney Steinkrauss on Mar 30, 2015 9:00:00 AM

Ask Intronis is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between. Submit your questions by emailing AskIntronis@intronis.com.

Q: My MSP business just introduced backup and recovery as a part of our service offering. When we need to perform a restore for a customer, we’re under tight time restrictions and need to get their data back as quickly as possible. So we want to make sure our process for restoring our customer’s data is really efficient. What are some of the best practices we can follow to speed things up and keep our customers happy?

We get it. In today’s crowded MSP market, small businesses are demanding IT solution providers who can deliver nearly 24/7 uptime, and that can be tough to do. When your small business customers experience a server crash or disaster, you’re responsible for restoring their information right away, ideally before they even notice there’s a problem.

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Topics: Cloud Backup and Recovery, Ask Intronis

The strategic value of enterprise file sharing

Posted by Achmad Chadran on Mar 27, 2015 2:30:00 PM

Enterprise file-sharing services have taken off in the past few years, and for good reason. Smartphones and tablets give us new freedom to work whenever and wherever we want, so our ability to access and share our unstructured data—documents, spreadsheets, graphics, and multimedia files—is more important than ever before. Email is fine up to a point but really clunky for sharing multiple revisions, and sending large attachments can quickly swamp company servers.

At the same time, attacks on sensitive data just keep getting bolder.

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Topics: ECHOshare file sync and share

IT organizations are looking to MSSPs for help

Posted by Mike Vizard on Mar 27, 2015 12:09:56 PM

A new study from Linkedin finds that while most organizations are moving to the cloud, security is clearly still a major concern. For IT service providers, those concerns should spell opportunity because partnering with MSPs that have security expertise has emerged as the top response to those perceived security concerns.

When 1,010 IT professionals were asked what they intended to do to make cloud computing more secure, 34 percent responded that they would partner with a managed security service provider. This was followed by deploying more security software at 33 percent and adding more IT staff at 31 percent.

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Topics: Cloud Industry and Technology, Cloud Trends


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