3 epic office enhancements that tech geeks will love

Posted by Anne Campbell on May 29, 2015 11:52:45 AM

Have you ever looked around your office and thought that things looked a little dull? Do you wish those bland white walls were a little more interesting or that you had somewhere a bit more grand to sit and think? Well, these three office workers felt the same way and decided to do something about it. And tech geeks will love the ways they did it. 

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Topics: Innovation and Ideas

Cloud 5: Free Google photo storage, EMC buys Virtustream, cloud security growth

Posted by Ron Miller on May 29, 2015 9:42:49 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

Before we jump into this week's links, please have a look at one of our recent blog posts, The cloud is the glue that keeps us connected. As we become increasingly connected to devices and one another, it is the cloud that keeps it all straight.

And without further delay, here we go with this week's links:

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Topics: The Cloud 5, Cloud Trends

How to turn IT incident response management into an opportunity

Posted by Mike Vizard on May 28, 2015 3:53:00 PM

For all the great things that IT enables, the one inevitably all IT organizations need to contend with is that at some point a crucial piece of software or IT infrastructure is going to fail. The simple truth is that the complexity of most IT environments has reached a level of scale that is impossible for the average IT administrator to comprehend, much less actually manage.

In fact, a recent survey of 100 business and IT professionals conducted by Forrester Consulting on behalf of PagerDuty, a provider of IT incident management software, found that more than half of the respondents said their own organization experiences significant disruption of IT services at least once a week. Worse yet, half the time the IT organization doesn’t discover the issue until they are notified by internal employees or external customers.

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Topics: Growing Your MSP Business, IT Services Trends

How to save time with the Intronis ConnectWise integration

Posted by Lindsay Faria on May 27, 2015 12:00:00 PM

Last week, I was in Atlanta to attend the regional ConnectWise User Group as well as the Intronis 360 event we hosted (which was a blast). I couldn’t help but notice that conversations I had with IT service providers seemed to center around three main topics:

  1. Requests for info on flat-rate pricing that replaces the traditional per-GB model
  2. Compliance, compliance, compliance
  3. How our integration with ConnectWise works

During conversations with a few Partners, I was surprised to find that while they were leveraging both the Intronis ECHOplatform and the ConnectWise integration, not all of them have been taking advantage of the existing integration we built to link the two solutions together.

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Topics: Integrations

Why MSPs need to use Twitter for SEO

Posted by Stuart Crawford on May 27, 2015 8:30:00 AM

Think Twitter is a waste of time? Think again. Every managed service provider (MSP) should be using Twitter regularly to share knowledge, engage with customers, and improve your company's search engine optimization (SEO).

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Topics: MSP Marketing, Social Media

Report finds IT departments are changing their attitude about MSPs

Posted by Mike Vizard on May 26, 2015 2:42:00 PM

Historically, there hasn’t been a lot of love lost between managed service providers (MSPs) and internal IT organizations. For the most part, MSPs are viewed as a threat to the existence of the internal IT organization. After all, most MSPs generally deliver a specific set of IT services that were once the domain of someone inside the company.

Internal IT vs. MSPs

Because many internal IT departments provide a more specialized set of services, many IT organizations have been able to fend off MSPs that generally provide a well-defined set of services at a fixed price. But as the IT environment as a whole becomes more complex, there are signs that the attitude of internal IT departments, concerning their own role and the role of MSPs, is changing.

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Topics: IT Services Trends, IT End User Management

Ask Intronis: How to take your MSP marketing strategy to the next level

Posted by Courtney Steinkrauss on May 25, 2015 9:00:00 AM

Ask Intronis is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between. Submit your questions by emailing AskIntronis@intronis.com.

Q: My IT services business has always relied on referrals and word of mouth to bring in new customers, and it’s worked well for us. Now it’s time for us to expand our reach to the small to medium-sized businesses in the surrounding metro area. I know we’ll face competition from other service providers in the market, so we need to be strategic about how we approach these new prospects. How can we elevate our marketing efforts to get the attention of these new businesses, and ultimately, beat out the competition?

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Topics: Growing Your MSP Business, MSP Marketing, Ask Intronis

The cloud is the glue that keeps us connected

Posted by Ron Miller on May 22, 2015 12:08:07 PM

Even though the cloud remains a somewhat nebulous term to the population at large, nearly everyone has a sense that it allows us to keep our digital lives in order and access content from any device, anywhere, anytime (as long as there is an Internet connection—and even sometimes when there's not).

At a simple level, it's how you can save your photos or documents and access them from anywhere. But the cloud is really the connective tissue for so much more, and it's allowed mobile to take off on several levels.

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Topics: Cloud Industry and Technology, Cloud Trends

Cloud 5: Google price drop, future connected cloud, DR in the cloud

Posted by Ron Miller on May 22, 2015 10:13:00 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

Before we jump into this week's links, please have a look at one of our recent blog posts, Oracle doesn't find the cloud funny anymore. Larry Ellison famously made fun of the Cloud back in 2008. Oracle plans to provide 95% of its offerings in cloud by fall. Guess the cloud isn't a joke any more.

And without further delay, here we go with this week's links: 

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Topics: The Cloud 5, Cloud Trends

How IT service providers can ride the winds of economic change

Posted by Mike Vizard on May 21, 2015 1:23:22 PM

Depending on the macroeconomic trends that exercise the most influence at any given moment, IT spending forecasts launched at different times in the same year can yield different views on where IT spending it headed.

Conflicting findings

For example, a new survey of 1,507 business and IT executives released by CompTIA finds that on average U.S. companies plan to increase IT spending by 5.4 percent in 2015. That study comes on the heels of a revised IT spending forecast from Gartner that suggests global IT spending will decline primarily because of changes to the value of the U.S. dollar.

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Topics: IT Services Trends


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