Tech Time Warp: Long Live the Computerized Bulletin Board System

Posted by Kate Johanns on Feb 17, 2017 12:00:00 PM

What did you do on your last snow day? Watch Netflix in your pajamas? Next time the weather is bad, remember Ward Christensen and Randy Suess, who spent the Great Blizzard of 1978 developing plans for the first Computerized Bulletin Board System (known as a CBBS, or, more commonly, as a BBS). Christensen and Suess launched their creation on Feb. 16, 1978, using a computer, a modem, and a phone line.

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Topics: Tech Time Warp

Cloud 5: Benioff's good decision, great data center consolidation

Posted by Ron Miller on Feb 17, 2017 9:57:25 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

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Topics: The Cloud 5

If data is the new oil, here's how MSPs can seize the opportunity

Posted by Mike Vizard on Feb 16, 2017 1:49:12 PM

They say data is the new oil. But just like oil, data is worth much more when it’s refined than when it's in its raw state. In fact, raw data isn’t all that valuable. It’s only when that data is correlated against other data that valuable insights gets created. The challenge IT organizations face is they need to move data from one place to another to refine it and get those types of insights. 

The IT industry is on the cusp of a unique moment in time when many organizations have come to understand the potential value of their data. The trouble is most of them have limited ability when it comes to turning their data into actionable intelligence.

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Topics: IT Services Trends

Amazon makes SaaS-y move with new Chime communications tool

Posted by Ron Miller on Feb 16, 2017 9:35:18 AM

Amazon Web Services is a highly successful cloud company, but that doesn't mean it's simply content to rest on its success. It's continually looking for new areas to exploit. Just this week, it announced Chime, which has been billed as a unified communication tool.

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Topics: Cloud Trends

5 Critical behaviors of successful managed IT services companies

Posted by Stuart Crawford on Feb 15, 2017 4:43:32 PM

Yes, it’s true. There are managed IT services companies out there that understand the critical importance marketing and sales play in the success of their business. Regardless of their size, these IT service companies have transitioned from being a technology-focused company to having only one important focus ... do you know that this can be?

They are a marketing and sales organization.

That’s it. Nothing is more important than marketing their business every day and conducting wave after wave of sales operations. Yes, these very successful managed IT service companies are conducting a well thought-out, military-like marketing and sales strategy.

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Why do so many MSPs continue to ignore the importance of marketing and sales when time after time it’s been proven that conducting marketing and sales operations with precision will ensure your managed service business grows and grows and grows?

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Topics: MSP Marketing

2 MSP resolutions and how to keep them

Posted by Lindsay Faria on Feb 15, 2017 9:30:00 AM

It’s hard to believe we’re already well into the second month of 2017. According to the Statistic Brain Research Institute, more than 40 percent of people who made New Year’s Resolutions have given them up by now. So if you’re one of the committed ones — congratulations!

A few weeks ago, I was chatting with some of our Partners to learn more about what their resolutions for 2017 were (both professionally and personally), and I was surprised at how clearly a couple of trends defined themselves. Literally 100 percent of the ‘personal’ resolutions had to do with personal health and fitness. Awesome! And, there were trends just as clearly defined when it came to our Partners’ professional goals. Apparently, MSPs are heavily invested in two key areas in 2017:

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Topics: Growing Your MSP Business

Growing IT security fatigue bodes well for MSSPs

Posted by Mike Vizard on Feb 14, 2017 2:23:35 PM

The size of the opportunity for managed security service providers (MSSPs) has always been constrained by one dominant factor. Far too many IT organizations believe they can adequately defend their organizations despite all evidence to the contrary.

But, a new report from the Information Systems Audit and Control Association (ISACA), which counts more than 140,000 security and IT professionals among its members, suggests large amounts of “security fatigue” are starting to take a toll on internal IT organizations.

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Topics: Cyber Security

Robin Robins: How do I monetize thee? Let me count the ways …

Posted by Robin Robins on Feb 13, 2017 12:18:57 PM

My friend Michael Attias runs a catering-software business that helps restaurant owners generate a significantly higher profit margin in their business by selling catering. The other day he was explaining a new done-for-you online marketing service he was about to launch that would drive new catering business to the restaurant, but that many restaurateurs would consider “pricey.” 

He argued (backed up with logic and reasonable business math) that while the first order may be break-even, they could easily make that back from the repeat purchases made over time — and therein lies the hair in the proverbial butter with his argument. MOST restaurateurs don’t track sales metrics like this and don’t have a CLUE what the average client is worth, how often they repeat purchase, what their referral activity is (or isn’t). Because of that, I predict he’s going to have a TOUGH time selling this service, even if he can logically demonstrate the long-term ROI.

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Topics: Growing Your MSP Business

Ask Intronis: How can I save a customer relationship?

Posted by Lauren Beliveau on Feb 13, 2017 7:00:00 AM

Q: We recently added new members to the team at my MSP, and we expanded our services. While we’re doing OK revenue wise, it feels like we have a lot of unhappy customers lately. How can we mend the relationships with our customers so they continue to stay with us? 

Creating and maintaining customer relationships can difficult, especially when you’re adding new employees to the mix. However, having exceptional customer service is essential to growing your business and keeping your current customers onboard. Businesses often get sucked into believing there’s always another happy customer around the corner. But that’s not always the case. No one wants to deal with an unhappy customer, but it’s easier to patch a relationship with a good customer then find new ones to fill their shoes. Plus, a recent study found that 62 percent of B2B customers buy more after a good customer experience. So improving your customer service can pay off in a number of ways.

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Topics: Ask Intronis

Tech Time Warp: Hooray for Hollywood—and the Cinématographe

Posted by Kate Johanns on Feb 10, 2017 10:30:00 AM

With the 89th Academy Awards just two weeks away, it’s only fitting to recognize brothers Louis and Auguste Lumière, who patented the name “Cinématographe” in France on Feb. 13, 1895. The Cinématographe improved upon Thomas Edison’s Kinetoscope, a motion picture viewer; the Lumière brothers’ three-in-one invention could not only record film but also develop and project it.

The lucrative Lumière family business was the production of photographic plates—Louis had invented a dry plate process for developing film—so it was only natural that father Antoine would attend an exhibition of the Kinetoscope in Paris. Fascinated by what he saw, Antoine issued his sons a challenge: Develop an alternative to the Kinetoscope, which could only be viewed by one person at a time.

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Topics: Tech Time Warp

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