Cloud companies like this Internet of Things

Posted by Ron Miller on Oct 9, 2015 1:43:56 PM

AWS announced a bunch of new Internet of Things news this week at aws:reinvent. This follows announcing its own Internet of Things initiative at Dreamforce last month and Microsoft's IoT suite announcement last March. I do believe I smell a trend.

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Topics: IoT

Cloud 5: AWS turns to data, cloud could have prevented Sony hack

Posted by Ron Miller on Oct 9, 2015 9:09:03 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

Before we jump into this week's links, please have a look at one of our recent blog posts, Salesforce was never about no software. Salesforce is famous for its logo of software with a red slash through it, but it was never about eliminating software. It was changing the way we deploy it.

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Topics: The Cloud 5

Coping with the rise of the machines as an IT service provider

Posted by Mike Vizard on Oct 8, 2015 1:17:10 PM

Machine learning algorithmsAt the Gartner Symposium and ITxpo 2015 conference this week, algorithms that will fuel the rise of a new generation of intelligent machines were all the rage. While it might be easy to dismiss these prognostications as something akin to Skynet from the Terminator movies, the fact remains that the future of IT will be dominated by levels of automation previously thought unimaginable.

To hear Gartner analysts tell it, all these algorithms and smart machines will bring about another digital revolution that CIOs need to embrace sooner rather than later.

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Topics: IT Services Trends

It’s time for MSPs to start shouting about their service

Posted by Marie Rourke on Oct 7, 2015 9:30:00 AM

Two areas of business quickly differentiate great channel partners from the rest — Customer Service and Brand Recognition. Amazon CEO Jeff Bezos once said: “In the old world, you devoted 30 percent of your time to building a great service and 70 percent of your time to shouting about it. In the new world, that inverts.” This statement is true for most companies, but it doesn’t represent the reality VARs and MSPs are facing.

Great channel partners have always focused on delivering exceptional service. It’s part of their DNA and core differentiation. Yet, for many, building the company’s brand — much less shouting about it — has never been a priority, until recently. 

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Topics: MSP Marketing

IT services providers need to become strategic business partners

Posted by Mike Vizard on Oct 6, 2015 11:30:00 AM

Organizations of all sizes have come to realize that IT is at the heart of their ability to compete. But a new report from CompTIA suggests that IT service providers need to seriously improve their game when it comes to generating ideas about where and when to apply IT solutions.

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Topics: IT Services Trends

Are your customers at risk for a cyber security attack? Take our quiz!

Posted by Courtney Steinkrauss on Oct 6, 2015 9:30:00 AM

Cyber security October isn’t just about candy corn and pumpkin spice lattes; it’s also National Cyber Security Awareness Month. So, while we’re gearing up for our annual Halloween costume contest here at Intronis, we’ve also been celebrating cybersecurity awareness by helping to educate SMBs on how to protect their business and its critical data from a potential cyber attack.

As part of the celebrations, Intronis will be hosting a number of webinars featuring panel discussions on cybersecurity, releasing an e-book that details best practices, and revealing tips for IT service providers to share with their small business customers.

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Topics: Cyber Security

IT channel reacts to Intronis acquisition news

Posted by Aaron Dun on Oct 5, 2015 5:22:20 PM

Last week, we shared the exciting news that Intronis has signed an agreement to be acquired by Barracuda Networks. And the response we’ve gotten since then has been overwhelmingly positive, both from the IT channel press and from our MSP partners.

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Topics: Announcements

Ask Intronis: How can I establish a customer success organization in my MSP business?

Posted by Courtney Steinkrauss on Oct 5, 2015 9:00:00 AM

Q: My MSP business is growing, and we’ve been signing on more small business customers, which is great. My technicians are always busy managing customers’ day-to-day needs, and they don’t really have time to build relationships with the different customers. I know there’s more we can be doing to support our current customers, and I want to give them the attention they deserve. At a recent tradeshow, I learned about customer success organizations and how they’re dedicated to helping customers get more out of the engagement. As an MSP, how do I go about establishing a group like this for my business?

We’re always excited to hear from managed service providers that are growing their business. Here at Intronis, we see the value in dedicating time, people, and resources to help our customers be successful. In fact, we just celebrated the two-year anniversary of our own Partner Success organization. It’s even one of Intronis’ core values, “Be successful by making our partners successful.”

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Topics: Ask Intronis

Hurricane Joaquin turns out to sea: Do SMBs need to prepare anyway?

Posted by Anne Campbell on Oct 2, 2015 12:23:01 PM

Hurricane JoaquinInitial forecasts predicted that Hurricane Joaquin, a Category 4 storm currently battering the Bahamas, would strike the U.S. and become the first hurricane to make landfall in the United States in 15 months. Thankfully, the projected path of the storm has changed, with landfall now looking unlikely, however heavy rainfall, strong winds, and serious flooding are still expected up and down the East Coast throughout the weekend. And that means SMBs are still at risk.  

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Topics: Business Continuity and Disaster Recovery

Cloud 5: Mass cloud experiment, Azure containers, a multi-cloud world

Posted by Ron Miller on Oct 2, 2015 10:47:20 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing cloud links we can find.

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Topics: The Cloud 5

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