Gary Pica: 5 Qualities of a world-class MSP

Posted by Gary Pica on May 4, 2016 12:00:00 PM

world_class_MSP.jpgAs the founder and president of TruMethods, an MSP training company, I come to the table with 20+ years of lessons learned the hard way. My goal is to help you avoid the ever-expanding potholes on the road to becoming a successful MSP.

I’ll be joining Intronis on Wednesday, May 11, at 2 p.m. EST for a webinar on the 5 Qualities of a World-Class MSP. In this webinar, I’ll dissect and explore what it means to be a world-class MSP. However, before you can understand what the best is, you must first understand what average looks like.


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Topics: Growing Your MSP Business

New from Intronis: Barracuda Essentials for Office 365

Posted by Rick Faulk on May 4, 2016 9:30:00 AM

Office 365 is taking off in a big way with small and medium-sized businesses. According to Microsoft, 50,000 SMBs sign up for the cloud service every month. That’s significant, and based on the conversations I’ve had with our IT channel partners, I know it’s having an impact on MSPs as more and more of their customers make the switch.

That’s why we’re so excited to introduce our newest MSP-optimized offering: Barracuda Essentials for Office 365. The service enhances Office 365’s built-in features with added email security, archiving, and backup, helping MSPs secure and protect their customers’ Exchange emails and OneDrive for Business files.

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Topics: Announcements

How advocate marketing can help grow your MSP business

Posted by Courtney Steinkrauss on May 3, 2016 1:30:00 PM

Last month I had the pleasure of attending Influitive’s Advocamp conference in San Francisco. If you’re wondering what advocate marketing is, don’t worry, I was, too. The three-day event focused on just that — explaining the purpose and showcasing the value of advocate marketing. Training sessions were offered to those of us new to advocate marketing, and there were a number of keynote speeches from experienced advocate marketers sharing their own insights and lessons learned.

Between the training workshops, AMP Talks, and campfire chats, I was able to absorb a ton of information, and at the end of Advocamp, each of us walked away excited to empower our customers to become advocates.

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Topics: MSP Marketing

EU to require organizations to appoint data protection officers

Posted by Mike Vizard on May 3, 2016 11:03:12 AM

data_protection_officers.jpgWhile it may be popular to decry regulations these days, IT service providers that specialize in data protection will soon have a lot to be grateful for as governments such as the European Union move to implement much stricter privacy requirements.

As part of a wave of regulations that will go into effect in the next two years, the European Union has decreed that any organization doing business in Europe must have a designated Data Protection Officer (DPO). These DPOs are to be appointed based on “professional qualities and, in particular, expert knowledge of data protection law and practices and ability to fulfill its tasks.”

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Topics: IT Services Trends

Ask Intronis: How should I implement a billing plan at my MSP?

Posted by Lauren Beliveau on May 2, 2016 9:00:00 AM

Q: Recently, we’ve been adding more and more customers that want managed services. While we love getting new business, it’s hard to keep track of all the different pricing plans now! We started offering new plans to generate more business, but we grandfathered our previous customers into their existing plans. Lately, our techs have been getting mixed up on which customer has what plan and what plans we’re currently offering. I feel like it’s time to get organized. What is an effective way of keeping track of it all?

Congratulations on adding more customers to your MSP! It sounds like your promotions have been effective in converting more SMBs from break fix services. We know finding a solution for organizing your pricing plans can be tricky, but doing so will help you and your team be more efficient when talking to your customers — and it will save you a lot of headaches.

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To help answer your question, we consulted one of our Partner Managers, Stephanie Shane. Stephanie works closely with our Partners to help them maximize their potential as MSPs, so she has some great insights on how to simplify billing. Here is Stephanie’s advice on how to create a billing plan that will make your life easier as an MSP:

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Topics: Ask Intronis

Cloud 5: Billions in cloud investments, OpenStack by the numbers

Posted by Ron Miller on Apr 29, 2016 11:36:38 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

Before we jump into this week's links, please have a look at one of our recent blog posts, Intel layoffs post-mortem points to cloud, mobile as primary suspects. Intel had some bad news last week for 12,000 people who will be laid off over the next several months, and when you look at the trends responsible for this outcome, they point squarely to cloud and mobile.

And without further delay, here we go with this week's links:

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Topics: The Cloud 5

AWS keeps raking in the moolah

Posted by Ron Miller on Apr 29, 2016 8:59:31 AM

Ten years ago when Amazon launched AWS, it was a simple side business, a little experiment in selling some of the excess capacity it had in its data center. Well, that little experiment has turned into a smashing success, and in yesterday's earnings report it did better than its parent (who was reportedly glowing with pride over the little tyke's performance).

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Topics: Cloud Trends

Ransomware exposes poor data management hygiene

Posted by Mike Vizard on Apr 28, 2016 9:00:23 AM

Ransomware-3.jpgAs ransomware attacks continue to proliferate, the soft underbelly of IT — how organizations often manage their data in a cavalier manner — is finally being exposed.

Ransomware combines social engineering techniques, malware, and encryption to take an organization’s data hostage. As this scourge continues, digital criminals are getting more sophisticated about selecting their victims. For a while, they focused on hospitals, which have lots of sensitive data they need to be able to readily access. Now it’s become apparent that police departments are also favorite targets for much the same reason.

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Topics: Ransomware

The future of social media and your employees

Posted by Francis Thach on Apr 27, 2016 8:38:49 AM

Recently, I had the privilege of attending the Social Tools Summit in Boston. I run our social media efforts here at Intronis, so I was really excited to see what I could learn at this conference that focuses exclusively on social media tools and best practices. There were so many interesting sessions, but three of them really stood out to me.

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Topics: Social Media

Tapping into managed security services remains a challenge

Posted by Mike Vizard on Apr 26, 2016 9:02:40 AM

Managed_Security_Services.jpgThanks to a rash of high-profile security breaches, awareness of IT security issues has never been higher. However, securing an IT environment gets more complex with each passing day.  Given those two factors, demand for managed security services should be escalating.

But a new survey from CompTIA suggests that solution providers across the channel are not tapping into that opportunity. In fact, the survey finds that only one in 10 of those surveyed are leading with their own security services brand rather than the brand of the security vendor. That doesn’t mean that channel partners are not offering security services. For example, a full 67 percent report offering risk management services, and another 61 percent say they have a mobile security service.

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Topics: IT Security

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