Tech Time Warp: Robots in real life - July 1977

Posted by Lauren Beliveau on Jul 22, 2016 9:55:30 AM

This Tech Time Warp goes all the way back to July 1977, a couple months after the first Star Wars movie was released. After the movie came out, it seemed that everyone had become robot crazy. The hundreds of robots featured in the movie (a.k.a. droids) like C-3PO and R2-D2 had managed to win hearts.

But, when George Lucas was first creating R2-D2, animatronics experts said it was impossible to have mechanical ‘beings’ who could perform like characters. To give R2-D2 the personality Lucas wanted, he needed to be part remote control and part costume to fully encompass the character. After seeing movies like Star Wars, people got hooked on the idea of creating robots in real life.

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Topics: Tech Time Warp

What I’ve learned from hosting 100 local lunch events

Posted by Katie Sousa on Jul 21, 2016 3:45:41 PM

We did it! We made it to 100 lunches!

Over the past year, Intronis has been hosting local lunches for MSPs, and all together we’ve successfully hosted 100 lunches! It’s an exciting milestone, but it took plenty of hard work to get here. We’ve crisscrossed the country, traveling to almost every state (and Canada!).

I’ve learned a lot along the way, so I wanted to share some of the tips I’ve picked up about how to host a successful local lunch event for current and prospective customers:

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Topics: Events and Webinars

CompTIA study: MSPs gearing up to add more services

Posted by Mike Vizard on Jul 21, 2016 10:30:05 AM

Managed service providers are ready to expand. A full 59 percent of the 400 U.S.-based MSPs surveyed by CompTIA plan to increase the number of managed services they provide. Managed print services (32 percent), help desks (31 percent), virtual desktops, and database management topped the list as providing the most opportunity to deliver more services to both new and existing customers alike.

Not too long ago, managed service providers (MSPs) came in two forms. There was a small cadre of MSPs that focused exclusively in enterprise accounts. At the other end of the spectrum was an aspiring group of MSPs trying to service small-to-medium (SMB) accounts. The CompTIA survey would suggest that the latter group is finally coming of age.

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Topics: IT Services Trends

3 Ways to leverage your MSP processes for higher profits

Posted by Gary Pica on Jul 20, 2016 12:00:00 PM

When you’re an MSP, you’re constantly struggling to differentiate yourself from the competition, close deals, and manage your IT tickets — all while increasing your profitability. Unfortunately, many MSPs are unable to set themselves apart, and they end up falling into a state of perpetual averageness.

But, no one wants that. We all want to be world-class service providers. So, what’s the one area you should tackle today to get on track with becoming a top MSP? Your processes.

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Topics: Growing Your MSP Business

Changes in attack patterns create demand for managed security services

Posted by Mike Vizard on Jul 19, 2016 10:03:41 AM

While managed security services providers (MSSPs) have been remotely managing firewalls and anti-virus software deployments for years, it’s become clear over the past 12 months that new classes of threats are doing an end run around those core security technologies. For example, ransomware, which is usually downloaded by an end user who has been tricked into thinking a particular email is a legitimate message, is not something a traditional firewall alone can defend against.

Because of the rapidly evolving threat landscape, a new survey of 591 IT and security professionals conducted by the Ponemon Institute recommends that IT organizations begin to employ cyber threat monitoring tools that keep track of, among other things, social engineering attacks that are starting to proliferate across various social media networks.

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Topics: IT Security

What cyber liability errors & omissions coverages you REALLY need

Posted by Justin Reinmuth on Jul 18, 2016 10:12:44 AM

In representing more than 900 IT clients across the United States, I have personally experienced the fact that many IT business owners think their business insurance covers client data loss situations or network security failures. I have news for you — they don’t. And it’s especially important for managed service providers working with healthcare, legal, or CPA clients to understand this.

All business insurance policies contain a professional services exclusion. This is why a doctor preforming surgery must go out and obtain medical malpractice coverage or a CPA firm preparing tax returns for their clients must get accountants professional liability. More than 70 classes of business need professional liability, errors and omissions (E&O), or malpractice insurance to protect their organizations in the event that a client holds them responsible for a service they provided — or failed to provide — that didn’t have the expected results.

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Topics: Data Loss

Ask Intronis: How do I create service level agreements as an MSP?

Posted by Lauren Beliveau on Jul 18, 2016 7:30:00 AM

Q: We recently started transitioning to managed services from a break-fix model, and we want to make sure we’ve covered all the bases when it comes to switching customers over to monthly contracts. We’re currently in the process of drawing up a standard Service Level Agreement that we can tweak depending on a customer’s specific needs. Do you have any best practices you can offer for creating an SLA?

Congratulations on transitioning to become an MSP. It’s certainly a big step in developing your business. Creating a standard service level agreement (SLA) will certainly help set some ground rules so your customers know what to expect going forward.

To outline some best practices for creating an SLA, we consulted one of our Partner Success Managers, Abbey Greene Barr. Although Abbey suggests having an attorney assist you in developing a Service Level Agreement to fit the needs of your MSP, she gave us some best practices that everyone should employ when creating the shell of an agreement.

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Topics: Business Development

Tech Time Warp: Is Pokémon dangerous? – July 2005

Posted by Lauren Beliveau on Jul 15, 2016 4:32:16 PM

This Tech Time Warp brings you back to 2005, when video games like Pokémon were tested to see whether or not they have a negative impact on kids’ health. Well before the Pokémon Go craze, Pokémon debuted in Japan for the Nintendo Game Boy System on February 27, 1996, as ‘Pocket Monsters.’ It quickly took the world by storm. TV shows, movies, cards, video games, you name it — Pokémon was everywhere! In December 1997, seizures were reported in Japan that were supposedly caused by the TV show. This was later disproved in the New England Journal of Medicine in 2004, but people were starting to wonder, “Has Pokémon created an unhealthy culture?” (Sound familiar?)

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Topics: Tech Time Warp

Microsoft on the frontlines in a battle over privacy in the cloud

Posted by Mike Vizard on Jul 14, 2016 9:57:35 AM

Speaking at the Microsoft Worldwide Partner Conference (WPC) this week, Microsoft president and lead counsel Brad Smith provided a glimpse into the legal battle Microsoft is conducting against the U.S. government to protect data in the cloud from unreasonable search and seizure.

Smith told attendees that Microsoft has received a large number of subpoenas from the U.S. government demanding access to data in a way that prevents Microsoft from even informing customers this is occurring. Microsoft argues those orders are a violation of the Fourth Amendment to the U.S. constitution, which requires the government to inform people when their property is being searched or seized.

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Topics: Cloud Trends

Meet the judges for the MSP Marketing Masters Awards: Stuart Crawford

Posted by Courtney Steinkrauss on Jul 13, 2016 11:00:00 AM

Welcome to Part 3 in our "Meet the Judges" blog series. Check back next week to meet another one of the judges for the MSP Marketing Masters Awards.

Marketing isn’t easy, but MSPs need a strong marketing strategy in order to get their business recognized, beat out the competition, and ultimately win new business. For MSPs who need help with their marketing, there are many tools available to streamline marketing processes, but there are also trusted advisors and marketing services available to help you achieve your goals.

One of these advisors is Stuart Crawford, creative director and MSP marketing coach with Ulistic, a specialty firm focused on IT marketing and business development. Stuart is also a judge for the MSP Marketing Masters Awards, and he’ll be helping to select the winning company. To provide you with some marketing tips before you submit your entry, we asked Stuart for his advice. Here’s what we learned in the Q&A with MSP marketing expert.

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Topics: Events and Webinars

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