Cloud 5: HP stays in cloud, Docker's big raise, false security worries

Posted by Ron Miller on Apr 17, 2015 9:00:00 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

Before we jump into this week's links, please have a look at one of our recent blog posts, Machine learning suddenly popular with cloud vendors. Machine learning is suddenly the must-have feature for cloud service providers. AWS may be the latest, but it's something all the usual suspects are offering now.

And without further delay, here we go with this week's links:

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Topics: Cloud Trends

What I learned at my first Elevate Conference by CMIT Solutions

Posted by Lindsay Faria on Apr 16, 2015 3:34:00 PM

This week, I had the pleasure of attending my first CMIT Solutions Annual Convention and meeting service providers, most of whom use the Intronis ECHOplatform to deliver cloud backup and data protection to their small and medium-sized business customers. As I make my way back from beautiful Park City, Utah, I can't help but reflect on what a cool experience it was.

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Topics: Events and Webinars

The rise of self-service data integration

Posted by Mike Vizard on Apr 16, 2015 9:00:00 AM

IT service providers have made billions of dollars integrating applications inside and outside the cloud, but a new category of data integration platforms in the cloud has the potential to cut into those profits. The transformation of data integration into a self-service offering that requires no programming expertise whatsoever is threatening the need for IT experts. For IT services providers, the rise of these services represents something of a double-edged sword.

Two examples of these new classes of data integration services are Bedrock Data and Adeptia, which interestingly have taken different approaches to solving a similar problem.

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Topics: IT Services Trends, Cloud Trends, Integrations

4 ways to improve your MSP sales and marketing strategy

Posted by Courtney Steinkrauss on Apr 15, 2015 12:00:00 PM

The market for managed service providers is crowded, and there’s competition everywhere. That’s why a solid sales and marketing strategy is an integral part of an IT services business. After all, getting the attention of prospects and converting them into new customers is the key to maintaining and growing a successful business.

Even though you might want to focus on your sales and marketing efforts, you probably aren’t sure where to begin. Or maybe you’re frustrated with the results of your current efforts, or you’re just stuck in a rut.

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Topics: MSP Marketing, Sales Management

Cold calling tips for MSPs: What to do when you can’t get through

Posted by Carrie Simpson on Apr 15, 2015 8:00:00 AM

If everyone picked up their own phone every time it rang, cold calling would be the easiest job in the world. If you’re cold calling regularly, you’ve likely been shut down by a few of these choice statements:

  • “We’re not interested.”
  • “We don’t take unsolicited calls.”
  • “You can email us something at info@ ....”

And worst of all, the click of a hang-up.

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Topics: Growing Your MSP Business, Sales Process, Lead Generation

Revenues from on-premise IT services expected to decline

Posted by Mike Vizard on Apr 14, 2015 12:00:00 PM

Building an IT services business around any given set of products assumes that those offerings are going to be installed somewhere—and that can be an issue. In the age of the cloud, it’s becoming increasingly clear that the IT services business is being fundamentally altered.

In fact, a recent report from the market research firm Technology Business Research (TBR) finds that network infrastructure revenue for the companies it tracks only grew 1.6 percent in the most recent fourth quarter, compared to 7 percent year-over-year growth seen in the prior quarter.

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Topics: Cloud Industry and Technology, Cloud Trends

Three questions MSPs need to ask about file-sharing platforms

Posted by Achmad Chadran on Apr 14, 2015 8:30:00 AM

Business-grade file-sharing isn’t just about data security. Yes, that is a critical consideration, but a file-sharing solution needs to serve a variety of business needs to be both effective and successful. That’s why it’s important for managed service providers to look more broadly at these platforms’ architectures, capabilities, and features when evaluating business-grade file-sharing platforms.

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Topics: Professional Services, MSP Marketing, ECHOshare file sync and share

Machine learning suddenly popular with cloud vendors

Posted by Ron Miller on Apr 13, 2015 12:11:02 PM

Suddenly, machine learning is the must-have feature for every cloud vendor. Just this week, Amazon Web Services announced its new Amazon Machine Learning platform.

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Topics: Cloud Trends

Ask Intronis: What are best practices for automating backups?

Posted by Courtney Steinkrauss on Apr 13, 2015 9:00:00 AM

Ask Intronis is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between. Submit your questions by emailing

Q: I’ve noticed that my technicians spend way too much time managing backup sets for our customers. Their days are spent monitoring for when backups are completed, resolving any potential issues, and notifying the customer afterward. Over and over again. While I understand that each customer has their own set of requirements, I need my technicians to make the most of their time. So I want to start automating backup sets. Before I get started, what are some best practices that I should know? 

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Topics: Automate Your Day, Ask Intronis

Gartner forecasts drop in IT spending for 2015

Posted by Mike Vizard on Apr 10, 2015 12:00:00 PM

The market research firm Gartner sent a chill through the IT industry this week with a forecast that says global IT spending will decline 1.3 percent to $3.66 trillion in 2015 instead of increasing as originally predicted.

Gartner says the root of the problem is the higher value of the U.S. dollar, which in effect devalues other currencies in a way that makes products from the U.S. appear to be more expensive. Gartner says this shift in the valuation of the dollar has introduced a state of shock into IT purchasing processes in markets such as Western Europe, Russia, and Japan. In these regions of the world, the increased value of the U.S. dollar is tantamount to a price increase for products manufactured in the U.S.

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Topics: IT Services Trends


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