Q: With the end of life for MX Logic quickly approaching, I’m looking into new solutions for my customers. I know that MX Logic suggests moving my customers to Proofpoint, but I want to make sure I move to the best and most cost effective solutions for my SMB customers. What should I look for in a replacement?
You’re doing the right thing by researching alternatives instead of just automatically switching to Proofpoint. It’s always good to do the due diligence for your customers. With MX Logic end of life just around the corner in December, now is the perfect time to look for a new solution for your MX Logic customers. Don’t worry—there are plenty of options out there. While it will take some research on your part, it’s critical to find the best solution for your customers.
To help you find the best solution for your customers, we consulted one of our in-house email security experts, Andre Leblanc. He's one of our solutions engineers, and he has already helped multiple MSPs make the switch from MX Logic. While requirements and must-have features might change from one MSP to the next, these best practices apply across the board.
What to look for in a replacement for MX Logic
MX Logic offers both security and archiving, so ideally you want to look for an apples-to-apples comparison. Depending on the needs of your customer, one component could hold more weight than the other. For example, a small floral business might want email security, but they don’t have a need for archiving. In comparison, both security and archiving are essential components for a local tax firm. If you’re thinking of getting rid of either functionality, be sure you consider what types of SMB customers your MSP is protecting.
Before you jump to another solution, find out how you can manage the solution and what it will mean internally for your team. What does the management portal look like? Is it centrally managed and intuitive, or is it something that will be hard for your techs to pick up? It’s important to not only find the features and functionalities your customers need, but also something that your technicians can learn and manage easily.
Avoid looking for a replacement based solely on price. Finding a cheaper solution might yield higher profits, but if you’re only looking for a lower price your SMBs might end up with a solution that has a different level of protection.
Instead, try to find the solution that is most comparable. Will you be getting email encryption, continuity, or both? Are there features built in to protect against different threats, such as ransomware or zero-day vulnerabilities? For archiving, what is the legal hold and policy-based retention plan? Lastly, are there any hidden migration costs, storage costs, or up-front fees? Try to find out as much information about the new service as possible before making your decision.
Best practices for replacing MX Logic
If you’re still using MX Logic for your SMB customers, you’re slowly running out of time to choose a replacement. However, these best practices will help your transition go more smoothly.
- Migrate sooner rather than later. Time is of the essence when it comes to moving your SMBs off MX Logic. Given the short timeline, it’s highly recommended that MSPs find a vendor ASAP for customers that are archiving with MX Logic. It takes time to move off of MX Logic, and you want to make sure all the right settings are in place. Waiting until the last minute could open up a whole new host of problems. The sooner you migrate, the better.
- Export relevant settings. To make the migration process easier, export the settings you currently have for all your customers using MX Logic. This will save you time and hassle when it comes to uploading settings in your new solution.
- Tell your customers. The level of involvement your customers have with MX Logic will determine on how involved your communication will need to be. It could be as simple as sending documentation on how users will need to interact with the new solution. Some MSPs have packages with all their services included, so simple documentation on how the user’s experience changes is enough. However, if your customer pays specifically for email security and archiving, more documentation is needed, including any price differentiation.
With the end of life nearing for MX Logic, using these best practices and tips will help you learn more about comparable solutions and pick the best replacement for your customers.
Ask Intronis is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between. Submit your questions by emailing AskIntronis@intronis.com.