Anne Campbell

As Senior Content Strategist for Intronis, Anne Campbell focuses on developing meaningful content that helps educate MSPs and empower them to improve and grow their businesses.
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Recent Posts

LiveBoot 2.0 adds support for Microsoft Hyper-V environments

Posted by Anne Campbell on Mar 16, 2017 9:30:30 AM

Virtualization continues to be a big trend in the IT channel. That’s why we’re excited to introduce LiveBoot 2.0, which includes Cloud LiveBoot for Microsoft Hyper-V and gives MSPs protecting VMware vSphere or Microsoft Hyper-V environments with Barracuda Backup – Intronis MSP Edition a quick and easy backup and disaster recovery option if a customer’s VM goes down.

To give you a closer look at the new functionality and enhancements included in this release and how it can help MSPs, we spoke with Chris Crellin, senior director of product management for Intronis MSP Solutions by Barracuda.

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Topics: Announcements

New deployment options for Barracuda NextGen Firewall – Intronis MSP Edition

Posted by Anne Campbell on Jan 23, 2017 10:57:48 AM

As today’s IT environments get more advanced and threats become more sophisticated, managed service providers need to secure their SMB customers’ networks no matter where those networks are running. Some businesses are transitioning to public cloud deployments, while others are opting moving to fully virtualized environments. As an MSP, you need to be able to offer these types of customers that same level of protection as more traditional on-premise networks.

That’s why we’re introducing two new deployment options for Barracuda NextGen Firewall – Intronis MSP Edition: a virtual firewall that is compatible with VMware, XenServer, KVM, and Hyper-V; and public cloud options designed to protect your customers’ digital assets in Amazon Web Services (AWS), Azure, or Google Cloud Platform deployments.

Read the Press Release

 

To give you a closer look at these new offerings, their benefits, and use cases, we sat down with Nathan Bradbury, manager of systems engineering here at Intronis MSP Solutions by Barracuda.

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Topics: Announcements, Cyber Security

Executive Viewpoints: 4 MSP Predictions for 2017

Posted by Anne Campbell on Dec 28, 2016 10:00:00 AM

As 2016 comes to a close, we sat down with three executives from Intronis MSP Solutions by Barracuda to get their perspectives on what’s in store for the MSPs in 2017.

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Topics: IT Services Trends

Interactive MSP Health Check: What's holding you back?

Posted by Anne Campbell on Dec 19, 2016 3:58:18 PM

It's that time of year again. That time when people start making resolutions to eat better, cut back on caffiene, exercise more, or break bad habits. But are you making any resolutions that will help improve your MSP? Are there any pain points have you been ignoring that you need to address in the new year to help grow your business?

Figuring out what's holding your MSP back just got easier, thanks to our MSP health check. Answer six questions in the interactive assessment below to quickly diagnose your MSP's biggest pain point and get a prescription for how to make improvements in the year ahead. 

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Topics: Growing Your MSP Business

MSP Solution Finder: Which Intronis product will help you the most?

Posted by Anne Campbell on Dec 12, 2016 11:32:00 AM

A spike in advanced threats like ransomware made IT security a top priority for managed service providers in 2016, and many MSPs are looking for new ways to provide this type of protection for their customers. After all, in an IT channel that's constantly changing, MSPs need to evolve to stay competitive.  

Intronis MSP Solutions by Barracuda has been evolving too. Since the beginning of 2016, we've launched three new products designed to help MSPs provide total data protection to their SMB customers, combining backup and disaster recovery with security solutions to protect data both proactively and reactively.

To make it easier for you to find the MSP-optimized product that will help you offer more complete protection to your customers, we created the Intronis MSP Solution Finder. Just answer five quick questions in the interactive tool below to discover your perfect match. 

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Topics: Announcements

Ransomware’s growing impact on healthcare security and HIPAA compliance

Posted by Anne Campbell on Nov 9, 2016 1:18:53 PM

Ransomware skyrocketed in 2016, with the FBI reporting an average of 4,000 ransomware attacks per day — a 300-percent increase since 2015. This has been especially bad news for healthcare organizations, which have been hit hard by this type of cyberattack that works quickly to encrypt files and then holds them hostage until a ransom is paid.  

In February, one of the first widely reported hospital ransomware attacks targeted Hollywood Presbyterian Medical Center in California, forcing the hospital to pay roughly $17,000 in ransom and resort to pen-and-paper record keeping until their files could be restored.  Since then, numerous hospitals and healthcare organizations around the country have faced similar attacks. For example, MedStar Health, which operates 10 facilities in the Baltimore-Washington region, was hit with ransomware, but it was able to recover without paying the ransom because it had backups in place for the encrypted information.

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Topics: HIPAA and Healthcare IT, Malware

4 ways to improve your customer service as an MSP

Posted by Anne Campbell on Nov 2, 2016 9:26:00 AM

Be honest. Does your MSP provide exceptional customer service? Odds are you don’t. Jay Baer, author of Hug Your Haters, explained at Content Marketing World last month that 80 percent of businesses say they deliver exceptional customer service, but only 8 percent of customers agree. That’s a major disconnect.

MSPs should see this as an opportunity. Jay pointed out that exceptional customer service is so rare it’s memorable, and that can work in your favor. By delivering memorable MSP customer service experiences, you can differentiate your MSP from the competition and grow your business by attracting — and retaining — more customers.

How to you make that happen? Here are a few ways to get started:

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Topics: Growing Your MSP Business, Differentiation

4 Lessons MSPs can learn from Content Marketing World 2016

Posted by Anne Campbell on Oct 5, 2016 1:09:00 PM

Last month, I trekked to Cleveland and spent a whirlwind 48 hours learning from the best and the brightest in the content marketing industry. It wasn’t quite as overwhelming as my first trip to Content Marketing World, but I still came back inspired to do even more to make our content as useful as possible for MSPs (and even picked up a cool trophy to top it all off).

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Topics: Content Marketing

How our blog achieved 532% subscriber growth in less than 18 months

Posted by Anne Campbell on Sep 14, 2016 1:26:20 PM

There’s nothing like winning a shiny new trophy (or in this case a bright orange one) to make you feel like you’re doing something right. Since I joined Intronis in December 2014, we’ve been focused on making the Intronis blog a true resource for managed service providers and have grown our subscriber base as a result. That hard work paid off last week when we won the 2016 Content Marketing Award for Highest Subscriber Growth. (We’d like to thank all of our blog subscribers for helping us earn this award. We couldn’t have won without your support!)

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Topics: Content Marketing

Calculator: How much does backup really cost you?

Posted by Anne Campbell on Aug 31, 2016 12:00:00 PM

As an MSP, you probably know roughly how much you pay your backup vendor each month. But do you know how much managing that backup solution is really costing you?

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Topics: Backup Management

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