Ask Intronis is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between. Submit your questions by emailing AskIntronis@intronis.com.
Q: I know the value of including cloud backup and recovery as part of a managed service agreement, but some of my customers just don’t get it and say they’d rather skip it. Should I make it a mandatory service for all of my customers?