Lauren Beliveau

Recent Posts

Ask Intronis: What if my MSP gets hacked?

Posted by Lauren Beliveau on Apr 24, 2017 6:21:00 AM

Q: Lately I’ve been hearing a lot about a group of Chinese hackers called APT10 and how they target MSPs. My MSP work with customers in highly regulated industries, so we have a lot of sensitive data to protect. What should I do if my MSP gets hacked?

Data breaches can certainly be alarming, and many other MSPs have the same fear— especially when they’re helping small businesses protect highly sensitive information. However, implementing best practices and looking for potential vulnerabilities can help protect your SMB customers —and your MSP — from getting breached.

To help you mitigate the risks and protect your MSP, we spoke to Chris Johnson, the director of business development and strategy at Wheelhouse IT. He has been working hands on with managed IT in the healthcare field since 2008, and he has worked in regulated industries in the IT field for 20 years. Chris shared his insight on both mitigation tactics and steps you need to take if your MSP is compromised.

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Topics: Ask Intronis

MSP team in EMEA: Lessons from a year of international expansion

Posted by Lauren Beliveau on Apr 19, 2017 1:40:02 PM

Time goes by quickly, especially if you’re a small team of three ready to take on the MSP market in EMEA. With new prospects to meet, events to plan, and people to hire, it’s astounding what our MSP team in EMEA has accomplished in just a short amount of time.

As the one-year anniversary of our expansion into the UK and EMEA approaches, we sat down with Jason Howells, the EMEA sales director, to collect his thoughts on the past year and what he’s looking forward to in the coming months.

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Topics: Announcements

Ask Intronis: How can I minimize downtime from breach to detection?

Posted by Lauren Beliveau on Apr 17, 2017 8:28:00 AM

Q: For my MSP, preventing and minimizing downtime for our customers is crucial—especially when we’re protecting data for businesses in highly regulated industries. What are a few improvements we can make that can really help us minimize the downtime from the time a breach occurs to when it is detected?

If your SMB customers have a high dependency on their data, it’s essential to get them back up and running as quickly as possible. So as an MSP, it’s crucial to make sure you have the right tools and best practices in place to help prevent a breach from happening and an efficient way to mitigate the risks and restore their data if it does.

To ensure that you have the right tools and best practices in place we spoke to Mark Ballegeer and Kyle Marsan, two members of the System Engineering team at Intronis MSP Solutions by Barracuda. Mark shared his tips on how to implement the right security solutions to prevent a breach, and Kyle gave advice on how MSPs can meet or exceed the tight RTOs that highly regulated industries are looking for.

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Ask Intronis: How can we raise our employee satisfaction?

Posted by Lauren Beliveau on Apr 10, 2017 8:09:00 AM

Q: We’ve been getting a lot of positive feedback from our customers, and our MSP business is doing well. I want to make sure things are going just as well internally so we don’t start seeing lots of turnover. How can we keep our employees satisfied and excited to come into work?

Keeping employees engaged with their day-to-day can be difficult, but focusing on company morale is extremely important. Truth is, your employees’ attitudes are transferable, and if employees are unhappy, it’s likely that your SMB customers will have a bad experience, too. Think about it. Wouldn’t you rather be on the phone with a support person who is happy to help than with one who’s just going through the motions? A positive company atmosphere can boost employee morale, create better customer experiences, and keep employees engaged at work.

To give you advice on how to build a positive work culture at your MSP, we consulted Quiana Roy, our HR coordinator at Intronis MSP Solutions by Barracuda. She shared advice on how even the smallest changes in your organization can have a big impact.

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Topics: Ask Intronis

Vulnerabilities beyond phishing: Why SMBs need to be cautious

Posted by Lauren Beliveau on Apr 5, 2017 11:35:49 AM

Did you know that the average worker gets 121 emails a day? With so many emails pouring into inboxes, it’s no wonder that phishing attacks are successful. Not only are workers tirelessly keeping up with answering their emails, but the attacks themselves are becoming more sophisticated—and they prey on tired employees who, without thinking, click on the malicious link or attachment.

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Topics: Cyber Security

Ask Intronis: How can I leverage my vendors for marketing help?

Posted by Lauren Beliveau on Apr 3, 2017 8:16:00 AM

Q: As a smaller MSP, our MSP marketing budget is tight. We have all these ideas for lead generation campaigns, but not enough funding to tackle them all. How can I leverage my vendors for help with either marketing development funds (MDF) or tools to help us carry out different campaigns? 

You are certainly not alone. Many other IT service providers are trying to balance a tight budget while still trying to drive their lead generation and marketing efforts. Luckily, there are vendors who can help—either with rebrandable campaigns and templates you can use with your customers, or marketing development funds built into their partner enablement program. Truth is, most vendors want you to be successful, and they’re right there waiting to help. You just need to engage them.

To give you tips on how to navigate partner enablement tools and funds, we spoke with Lindsay Faria, the director of partner marketing at Intronis MSP Solutions by Barracuda. Lindsay works tirelessly with our partners to deliver a variety of resources for them to leverage in their own marketing. Here’s her advice on how MSPs can leverage their existing vendor relationships to grow their businesses. 

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Topics: Ask Intronis

The MSP’s Bookshelf: The Art of Intrusion

Posted by Lauren Beliveau on Mar 29, 2017 12:33:00 PM

Security can be a challenge. One unprotected port, one unchanged default password, or even one improperly configured item can leave businesses open to vulnerabilities and breaches. With so much to safeguard, it can be easy to miss the one small thing that could leave a crack in the wall. But hackers are persistent, and they’ll keep trying until they finally find the vulnerability you overlooked. “The adage is true that the security systems have to win every time, the attacker has to win once” says Dustin Dykes; a security consultant interviewed in the book by Kevin Mitnick.  

To keep systems protected and business-critical data safe, MSPs and their SMB customers need to truly understand how hackers and social engineers think. To get inside the head of these cyber criminals, I recently read “The Art of Intrusion” by Kevin Mitnick. When he was hacker nicknamed Condor back in the ’90s, Kevin hacked numerous organizations like IBM, Motorola, and even the Pentagon. After getting caught and serving jail time, he turned over a new leaf and now acts as a trusted cybersecurity consultant. In his book, Kevin dives into stories of hackers who have spilled their secrets, and he shares his advice on what businesses can do to mitigate cybersecurity risks.

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Topics: Cyber Security

Ask Intronis: What should I teach my customers on World Backup Day?

Posted by Lauren Beliveau on Mar 27, 2017 7:23:00 AM

Q: Every month I send a newsletter to my SMB customers to teach them about technology, the latest threats, and things they can do to protect their data. This month, in honor of World Backup Day, I’d like to use our newsletter to highlight backup. What are some of the most important things they should know when it comes to backup?

Backups are essentially an SMB’s lifeline if they ever need to recover data. Whether they get hit by a natural disaster, fall victim to the most recent ransomware scam, or lose all their files through simple human error, the truth is customers rely on their business-critical data more than they think.

World Backup Day is a great opportunity to talk to your customers about backup, but your lessons shouldn’t stop there. Every day is an opportunity to teach your prospects and customers not only why it’s important to implement a hybrid backup approach, but how they can prevent data loss from happening in the first place.

We’re sure you’re already talking to your customers about backup, but you need to keep the message fresh and interesting to get their attention. So, we compiled a list of the four things we believe are the most essential to teach your customers about backup.

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Topics: Ask Intronis

Quiz: Which data loss threat are your customers most likely to fall for?

Posted by Lauren Beliveau on Mar 23, 2017 12:54:20 PM

Downtime is costly, and it can put your SMBs’ businesses in jeopardy. With so many ways to lose data, we wanted to make it easier for you to explain threats to your customers, which is why we created the Data Loss Gremlins. Each Data Loss Gremlin has its own devious knack for causing chaos wherever it goes. Phishy sends out believable spear phishing emails to unsuspecting employees, Klepto finds open backdoors to your customers’ systems, and Dino preys on businesses who are still using legacy systems.

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Topics: Data Loss

Neal Bradbury, new vice chair of CompTIA’s IT Security Community

Posted by Lauren Beliveau on Mar 21, 2017 9:30:00 AM

The CompTIA IT Security Community offers educational resources to managed service providers to educate customers about and help protect them from today’s growing threats. This year, we’re proud to announce that Neal Bradbury, the senior director of business development at Intronis MSP Solutions by Barracuda has been named vice chair of the executive council for CompTIA’s IT Security Community. 

As the vice chair of the IT Security community, Neal Bradbury is responsible for supporting the chair lead and build consensus within the community to best meet its core objectives. As a CompTIA community, this group of leading IT vendors, distributors and solution providers facilitates networking, learning and industry change within the security segment of the IT industry.  Neal Bradbury is also an active member of the CompTIA Communities Executive Board which is responsible for the oversight and coordination of all member community activities within CompTIA, the world's largest IT trade association. Neal is dedicated to bringing awareness to data protection, threat mitigation, and overall security education to managed service providers as they continue to build and run profitable businesses. In honor of CompTIA's Annual Member Meeting this week, we sat down and talked to Neal about this year’s goals for the IT security community.  

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Topics: Events and Webinars

Which Data Loss Gremlin Is Targeting You
MSP Health Check
MSP Phishing Quiz
Intronis Local Lunches
MSP Marketing Assessment