Complacency can be dangerous. It can stall business progress and enable the types of mistakes that cost organizations time and money.
David Kolssak, president of TURNkey IT in Chicago, said a sense of urgency is a key driver of his team’s productivity. When every part of the business understands that it should address important matters quickly, then the company’s overall throughput – and productivity – improves as a result.
“In an IT organization, where you’re primarily supporting people, you have to be quick to respond,” said Kolssak.