UPDATE: We have been able to resolve the issue described in this post with the team at Symantec so that it will not continue in the future. This blog was published before the issue was solved, but we still advise partners to please follow the steps outlined below to ensure that the Intronis software is not blocked by any anti-virus programs.
Currently some Intronis partners are experiencing an issue where Symantec software flags Intronis as a virus and disables our backup software. We wanted to explain why the issue is occurring and offer two quick steps to fix it.
Last week, Symantec rolled out an update to their SONAR technology and this started picking up our software as a false positive.
SONAR is the heuristic component of Symantec Antivirus (SAV) and Symantec Endpoint Protection (SEP). Heuristic definitions are theoretical signatures used to infer which programs are bad instead of using explicitly known definitions like in the old days.