Smitty Kirsten

Recent Posts

Fall Release ’13: Making it even easier to use our Partner Portal

Posted by Smitty Kirsten on Nov 5, 2013 10:10:00 AM

By Smitty Kirsten, VP of UXD Design

The Intronis Fall Release ’13 is out this week, and we’re very excited to see the finished product finally released. In the new update, we made several design enhancements that will make it easier and more precise for MSPs to pick and choose the data they want to back up. These changes are part of what makes our Partner Portal the most functional, intuitive online backup management tool it can be. 

If you want a complete look at all of the new updates in the Intronis Fall Release ’13, read my colleague Matt Kowalski’s General Overview blog post. And to get more details on our enhanced VMware backup support, check out John Farrell’s blog post from last week.

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Topics: Intronis Support Center

What’s coming with the Spring Release: Convenient Branding Wizard

Posted by Smitty Kirsten on Apr 30, 2013 11:05:00 AM

By Howard “Smitty” Kirsten, VP of UXD Design

We’re a month away from the Spring Release ’13 of the Intronis Cloud Backup and Recovery Solution, and in the weeks leading up to deployment, we’re offering a few sneak peeks into the update. There are a number of features and upgrades that are designed to make life easier for our partners, including:

QuickSpin: A disaster recovery tool that allows managed services providers (MSPs) to restore customer data within minutes.

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Topics: Intronis Support Center

Be Your Customers’ Hero by Using Our Backup Status Dashboard

Posted by Smitty Kirsten on Mar 18, 2013 11:13:00 AM

By Howard “Smitty” Kirsten, VP of UXD Design

One of the greatest joys and challenges of my team’s work for Intronis is when we uncover means to simplify the lives of our partners. In our Fall Release, we added a handful of features that not only save techs’ time, but also allows them to proactively resolve problems before customers even know there is one.

The key upgrade in the Fall Release involved adding a backup status dashboard to the Partner Portal home page. That means the second our partners login, they can see at a glance the status of their customers’ backups. Every one of them. And with a bright red icon signaling trouble, they can tell immediately see a problem and take the necessary corrective actions to resolve it (example pictured below). 

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Topics: Intronis Support Center