A key factor in any channel partner’s success in offering a solution is having access to proper training when it comes to implementing, supporting, and even selling that solution. To better enable our partners in these areas, we recently opened the doors of Intronis University, a resource for training and certification that is free and available 24/7.
The mission of Intronis University is partner enablement and empowerment. Specifically, we aim to:
- Optimize your use of Intronis solutions
- Allow you to provide the best level of support to your customers
- Equip you to effectively position and sell your backup and recovery solution
A curriculum that sets you up for success, technician or not.
The training content comprises a mix of video, online knowledge check quizzes, and related online resources. Whether you’re a technician looking for an introduction to the fundamental product features, or a sales manager looking to get your team up to speed on how to sell the solutions, Intronis University has got you covered. We’ve developed dedicated Technician and Business Tracks designed to meet the needs and interests of varying partner personas.
The Technician Track is broken down into two sections, Core Modules and Advanced Elective Modules. Core Modules cover the fundamentals, while Advanced Electives prepare technicians to address the more challenging situations that may arise with their SMB customers.
The Business Track presents tips on how to effectively position and sell your solution. As you progress through modules on marketing, pricing, and selling, you will be pointed to a number of additional tools and materials available in the Partner Toolkit that you can leverage for your own purposes.
For a full list of specific topics currently covered, check out an overview here.
One important thing to note is that the curriculum in the University is a living, breathing, one. This means that we are continuously working on adding and updating it with new topics and content. In fact, we’re already working on the next set of modules! Partners can keep an eye on the curriculum as it grows within the Intronis University section of Intronis Essentials.
Earn your bragging rights with the Certified Intronis Partner Technician program.
With the launch of Intronis University comes the new Intronis Certified Partner Technician (ICPT) program. All you have to do is successfully complete the Core Modules and their knowledge check quizzes to achieve your ICPT Level 1 certification. Then, do the same for two or more of the Advanced Elective Modules to achieve your ICPT Level II status.
Aside from ensuring that you’re prepared to put your best foot forward, you’ll also earn some “street cred.” Soon after achieving your certification, you’ll receive a badge and framed certificate (and maybe some other goodies) to signify your accomplishment and indicate to prospects and customers that you are up to the challenge of successfully supporting their needs.
We’ve already sent out a number of certification kits to our recently certified partner technicians. You could be next – log in today to get started!
Note: Access to the University requires an Intronis Essentials account. If you don’t have one, you can create one at support.intronis.com. Complete the registration form including your company email address in order for us to confirm our partnership. Please allow us one business day to process your registration, after which you will have full access and be on track for success.