System pre-check: 4 steps to ensure a successful Intronis install

Posted by Joel Gillis on Feb 25, 2014 11:00:00 AM

By Joel Gillis, Partner Support Engineer

It always helps to get started off on the right foot, especially when using new technology for the first time. On the Partner Success team we want to make the onboarding process as simple as possible for new partners, which is why I’ve put together this quick and easy system pre-check to help with our initial software installation.check mark

Installing Intronis is easy, but there are a few basic system provisions that can prevent the software from running incorrectly. Save yourself a few minutes by taking these four steps to ensure a successful installation.

Step 1: Ensure the following prerequisites are installed and running

To take advantage of our web-based management portal, which allows you to manage your backups 100 percent remotely, you will need a few services installed and running on your system.

  • Microsoft .NET Framework 2.0 and 3.5
  • Windows Management Instrumentations service
  • Microsoft Visual C++ 2005 Redistributable Package  

Step 2: Check User Account Control permissions

By default, the Intronis backup agent service is started with a local system account. We recommend running the backup agent service as an administrator, as this will ensure your backups are able to run properly even if you have User Account Control permissions enabled on the system.

Step 3: Check network permissions

Enable outbound connections on port 443 or 2347, which is the port our backup agent uses to communicate to the local monitor. In order to test network connectivity, you can use the “ping” command to verify communication with our servers.

You can send a ping to:

  • esureit.intronis.net
  • relay.intronis.com

Step 4: Add exceptions for Intronis to anti-virus or firewall software

To prevent having Intronis blocked by your anti-virus or firewall software, create an exception for the following files within those programs:

  • BackupAgent.exe
  • BackupStatusIcon.exe
  • BackupMonitor.exe
  • BackupCLI.exe
  • BackupUpdater.exe

You should also include an exception for the directory path where the software is installed. This path might read something like this: “C:\Program Files\Intronis Technologies\eSureIT”. 

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Topics: Backup Management

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