2 Critical findings from Kaseya’s 2017 MSP Global Pricing Survey

Posted by Neal Bradbury on Mar 24, 2017 4:26:28 PM

Looking to grow your MSP this year, but unsure which trends to capitalize on? In the 2017 Kaseya MSP Global Pricing Survey, MSPs from around the world weighed in on market growth, what sets high-preforming MSPs apart, and technology trends that can help you provide better services to your SMB customers. This year’s survey compiles data from more than 900 MSPs in almost 50 different countries. To help you learn more about how to grow your business and increase your 2017 profits, we will be hosting a webinar with Kaseya on Thursday, March 30.

Looking at this year’s survey, I saw a number of opportunities and trends that MSPs could capitalize on to increase their 2017 profits, but two areas really stood out to me. 

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Topics: Growing Your MSP Business

Tech Time Warp: Happy Birthday, Jean Sammet, developer of FORMAC!

Posted by Kate Johanns on Mar 24, 2017 10:44:25 AM

A very happy birthday to Jean Sammet, born March 23, 1928, in New York City. Although not a household name, Sammet’s work paved the way for the technological innovations we all enjoy today—she originated and developed FORMAC, the first widely used programming language for manipulating nonnumeric algebraic expressions.

(The name FORMAC came from FOrmula MAnipulation Compiler. The language is a cousin to FORTRAN, which you might know from Hidden Figures; it’s the language Dorothy Vaughan, portrayed by Octavia Spencer, teaches herself from a library book.)

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Topics: Tech Time Warp

Cloud 5: IBM's new blockchain service, Microsoft and Adobe partner

Posted by Ron Miller on Mar 24, 2017 9:29:38 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

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Topics: Cloud Trends

Quiz: Which data loss threat are your customers most likely to fall for?

Posted by Lauren Beliveau on Mar 23, 2017 12:54:20 PM

Downtime is costly, and it can put your SMBs’ businesses in jeopardy. With so many ways to lose data, we wanted to make it easier for you to explain threats to your customers, which is why we created the Data Loss Gremlins. Each Data Loss Gremlin has its own devious knack for causing chaos wherever it goes. Phishy sends out believable spear phishing emails to unsuspecting employees, Klepto finds open backdoors to your customers’ systems, and Dino preys on businesses who are still using legacy systems.

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Topics: Data Loss

Survey finds debate over IT buying influence to be spurious

Posted by Mike Vizard on Mar 23, 2017 11:21:44 AM

There’s fierce debate these days over just who in an organization makes the decision when it comes to acquiring IT products and services. For the past several years, many IT vendors have been making the case for focusing on line-of-business executives rather than IT professionals. At the core of that thinking is the simple fact that most IT budgets are only a single-digit percentage of overall revenue, and most of those dollars are already allocated.

Less than 20 percent of the average IT budget is allocated to new products and services. The only tried-and-true way to get the amount allocated to new products to increase is to convince IT leaders that buying something new can be paid for by reallocating IT budget dollars away from something else.

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Topics: IT Services Trends

Adobe reaps rewards of recurring revenue

Posted by Ron Miller on Mar 22, 2017 1:50:40 PM

It's been a good month for Adobe. Last week, the company had a wildly successful earnings report. This week it held its Digital Marketing Summit in Las Vegas, making all kinds of high-profile announcements.

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Topics: Cloud Trends

Robin Robins: How your thoughtless political rants are hurting your business

Posted by Robin Robins on Mar 22, 2017 9:30:00 AM

A news report I overheard but missed the source of: Employees are now wasting an average of two hours a day reading political news on Facebook and creating drama, stress, and resentment in their workplace as they argue over their respective viewpoints. “Unrest” doesn’t even begin to describe what’s going on. The news stations are, of course, having a heyday and feeding off of and FUELING conflict, as it has the EXACT effect they want: more people watching and reading news stories. Never, ever forget that media outlets are businesses that are highly motivated to make a profit.

As a marketer, I selfishly love Facebook. But make no mistake — all of the social media sites, online games, and news feeds are your mortal enemy in your battle to keep yourself and your employees focused and productive. It IS addictive, and constantly checking your Facebook feed, Twitter account, e-mail, etc., is HIGHLY unproductive behavior. Employees wasting ANY time on Facebook are not only stealing from their employers by taking paid time for non-work-related PERSONAL activities, but they are also hurting the entire company’s profitability and their own personal effective rate because the funk of resentment lingers and spills over into drama in the workplace.

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Topics: MSP Marketing

The spear phishing attack that caused the Yahoo data breach: What MSPs can learn

Posted by Michelle Burke on Mar 21, 2017 10:56:44 AM

As more information unfolds about the Yahoo data breach, it all comes down to a single fact: the entire breach was enabled by just one click on a spear phishing link.

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Topics: Cyber Security

Blockchain technologies will create raft of IT services opportunities

Posted by Mike Vizard on Mar 21, 2017 10:53:01 AM

As blockchain technologies start to move up the hype curve, it’s only a matter of time before customers start asking IT service providers how and when what amounts to a new way of storing data will be relevant to them.

Pioneered as a means to create an immutable ledger to keep track of transactions involving Bitcoin digital currency, distributed databases that time-stamp data to create a system of record are now being developed for use in a wide range of applications. At the IBM InterConnect 2017 conference this week, Everledger CEO Leanne Kemp described how the startup company is leveraging a blockchain database that IBM has exposed as a service to keep track of where diamonds are shipped.

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Topics: IT Services Trends

Neal Bradbury, new vice chair of CompTIA’s IT Security Community

Posted by Lauren Beliveau on Mar 21, 2017 9:30:00 AM

The CompTIA IT Security Community offers educational resources to managed service providers to educate customers about and help protect them from today’s growing threats. This year, we’re proud to announce that Neal Bradbury, the senior director of business development at Intronis MSP Solutions by Barracuda has been named vice chair of the executive council for CompTIA’s IT Security Community. 

As the vice chair of the IT Security community, Neal Bradbury is responsible for supporting the chair lead and build consensus within the community to best meet its core objectives. As a CompTIA community, this group of leading IT vendors, distributors and solution providers facilitates networking, learning and industry change within the security segment of the IT industry.  Neal Bradbury is also an active member of the CompTIA Communities Executive Board which is responsible for the oversight and coordination of all member community activities within CompTIA, the world's largest IT trade association. Neal is dedicated to bringing awareness to data protection, threat mitigation, and overall security education to managed service providers as they continue to build and run profitable businesses. In honor of CompTIA's Annual Member Meeting this week, we sat down and talked to Neal about this year’s goals for the IT security community.  

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Topics: Events and Webinars

Which Data Loss Gremlin Is Targeting You
MSP Health Check
MSP Phishing Quiz
Intronis Local Lunches
MSP Marketing Assessment