Introducing SmarterMSP.com

Posted by Anne Campbell on Jul 17, 2017 7:21:00 AM

Exciting news — today we officially launched our new website, SmarterMSP.com! We want this new website to be a true destination for MSPs interested in improving their business and staying current with IT channel news and trends. 

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Topics: Announcements

Tech Time Warp: Enigma encodes its first message

Posted by Kate Johanns on Jul 14, 2017 12:10:15 PM

On July 15, 1928, the Enigma machine encoded its first message, setting the stage for encrypted German communications and secret heroism at Bletchley Park during World War II. The portable Enigma machine, which looked like a typewriter, offered an astounding 150,000,000,000,000,000,000 combinations thanks to an intricate system of rotor wheels and patch cables.

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Topics: Tech Time Warp

Cloud 5: Apple's Chinese data center, Azure stack arrives

Posted by Ron Miller on Jul 14, 2017 9:56:40 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

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Topics: The Cloud 5

Webinar: Managed security services starts internally

Posted by Dan Wensley on Jul 14, 2017 7:45:00 AM

The majority of IT service providers (ITSPs) are doing an outstanding job delivering security solutions to their customers. However, as the saying goes: “The cobbler’s children have no shoes.” 

There may be no better example of this than how service providers are implementing password security and technician access management for the hundreds or thousands of client passwords they use every day. Password security and access management for both your own technicians and client credentials could be the largest flaw in the MSP services stack today. 

ITSPs are starting to take a second look and mature their internal security processes in order to better serve and protect their customers, though. 

Register for the webinar

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Topics: Cyber Security

How serverless computing will transform cloud economics

Posted by Mike Vizard on Jul 13, 2017 1:20:29 PM

While cloud computing has had a profound an impact on IT, the level of technical innovation associated with the cloud has been relatively slight. Virtual machines that were once run in a local data center have been moved to a highly automated shared public cloud that exposes underlying infrastructure using application programming interfaces (APIs).

But over the past year, increased innovation in the cloud has spawned multiple architectures that will compete to run a variety of application workloads. In addition to traditional virtual machines, it’s now common for containers to be deployed on public clouds. Beyond containers, however, serverless computing frameworks are starting to emerge that promise to radically alter the economics of cloud computing. In fact, a new report published by 451 Research suggests that serverless computing will be the least expensive cloud option by a wide margin for certain classes of workloads.

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Topics: IT Services Trends

Sneak Peek: New and improved Intronis blog experience

Posted by Anne Campbell on Jul 12, 2017 4:33:34 PM

After working so hard to turn the Intronis blog into a resource for managed service providers, I'm excited to announce that we're on the cusp of taking our blog to the next level. And I can't wait to share the exciting changes with all of you. 

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Topics: Announcements

Hybrid cloud computing war begins in earnest

Posted by Mike Vizard on Jul 11, 2017 10:36:03 AM

Now that most IT vendors have come to recognize that hybrid cloud computing is an end in itself rather than a means to the public cloud, the battle to dominate the next phase of enterprise computing has begun in earnest.

At the Microsoft Inspire 2017 conference this week, Microsoft formally rolled out Azure Stack, an instance of the platform the company uses to drive its public cloud service that IT organizations can deploy in their local data centers. The only catch is that right now the only way to get Azure Stack is to acquire it as part of a high-end server purchased from Dell EMC, Hewlett-Packard Enterprise (HPE), or Lenovo.

Microsoft isn't the only vendor with similar hybrid cloud computing ambitions.

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Topics: Cloud Trends

Ask Intronis: How can we reduce our customer turnover?

Posted by Lauren Beliveau on Jul 10, 2017 7:51:00 AM

Q: We’ve seen a lot of customer turnover lately in our IT service business. We keep adding new clients every month, but we aren’t seeing an increase in the amount of contracts we have. How can we reduce customer turnover, so we can effectively grow our customer base?

You’re certainly not alone in this. Every managed services business experiences customer turnover or churn at some point, and they’re all trying to reduce their churn rates. Reducing the number of customers you lose each month can help you exponentially grow your MSP business by making it easier to steadily add new clients to your customer base — instead of just replacing the ones you lost.

The key to reducing churn is focusing on the little things. In fact, you can reduce churn rates by 6 percent just by offering your customers a tutorial for product and service features. In contrast, simply failing to respond to customers on social media increase your churn rate by 15 percent.

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Topics: Ask Intronis

Tech Time Warp: Happy Birthday to the Walkman

Posted by Kate Johanns on Jul 7, 2017 11:30:00 AM

We’ve all found sanctuary in our headphones, hands down the best way to power through a workout, tune out fellow shoppers, or (admit it) neutralize co-workers. Thank Sony co-founder Masaru Ibuka for the concept of portable music.

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Topics: Tech Time Warp

Cloud 5: AWS goes to Stockholm, why the cloud's safer

Posted by Ron Miller on Jul 7, 2017 9:24:03 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

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Topics: The Cloud 5

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