Tech Time Warp: Microsoft says farewell to Clippy

Posted by Kate Johanns on Apr 14, 2017 12:00:00 PM

Before the dawn of the new millennium, you never felt lonely when you opened a Word doc, thanks to a pesky little character named Clippy. Remember him? You couldn’t describe him any better than Microsoft: “the little paperclip with the soulful eyes and the Groucho eyebrows.” Love him or hate him, Clippy was always popping up to say, “It looks like you’re writing a letter. Do you need help?”

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Topics: Tech Time Warp

Cloud 5: Amazon's highest paid employee, cloud loves hyperscale

Posted by Ron Miller on Apr 14, 2017 9:53:47 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

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Topics: The Cloud 5

Huawei latest company to invest $1B in public cloud

Posted by Ron Miller on Apr 13, 2017 1:35:52 PM

This week, Huawei, the Chinese telecom giant that also makes cell phones, tablets and smartwatches announced it was jumping into the  public cloud computing game with the old chestnut of a billion dollar investment to jump start the business.

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Topics: Cloud Trends

Docker containers serverless computing set to transform IT services

Posted by Mike Vizard on Apr 13, 2017 12:03:27 PM

As profound an impact as cloud computing may have had on the delivery of IT services, managed service providers would do well to note that the shifting of virtual machines from an IT environment running on premise to shared public infrastructure represents a modest innovation from a technical perspective.

In fact, some ten years since public clouds were first adopted, it’s only now with advances such as Docker containers and serverless computing that we are about to witness IT being fundamentally transformed.

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Topics: IT Services Trends

Webinar: Find success by transitioning to managed services

Posted by Anne Campbell on Apr 12, 2017 9:30:00 AM

It’s a good time to be an MSP. Markets and Markets predicts the global managed services market will grow to $242 billion by 2021 at a compound annual growth rate of 10.8 percent. MSPs have high expectations for the impact this growth will have on their businesses.

According to CompTIA’s 5th Annual Trends in Managed Services report, half of the service providers surveyed predict that the managed services portion of their business will undergo high growth over the next two years and make up 75 percent or more of their total annual revenue. Another 45 percent of respondents expect to see managed services increase and account for at least half of their total revenue in the same time period.

Register for the webinar

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Topics: Growing Your MSP Business

What is a phlashing attack?

Posted by Michelle Burke on Apr 11, 2017 3:06:48 PM

Throughout the past year, our inboxes and RSS feeds have been flooded with news about malware and ransomware. But what about phlashing attacks?

Phlashing attacks have been designed by hackers with one sole purpose: to infect and permanently damage — or “brick” — a device. More specifically, phlashing attacks are targeting Internet of Things (IoT) connected devices to exploit known vulnerabilities in IoT device security and software.

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Topics: Cyber Security

IDC foresees 10-fold increase in data by 2025

Posted by Mike Vizard on Apr 11, 2017 10:17:49 AM

The fact that an estimated 163 zettabytes of data is expected to be created on an annual basis by 2025 may not come as much of a surprise to managed service providers who already contend with a massive amount of data. But a new report from International Data Corp. (IDC) commissioned by Seagate suggests that the source of that 10-fold increase in data being generated in 2016 will be very different.

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Topics: IT Services Trends

Ask Intronis: How can we raise our employee satisfaction?

Posted by Lauren Beliveau on Apr 10, 2017 8:09:00 AM

Q: We’ve been getting a lot of positive feedback from our customers, and our MSP business is doing well. I want to make sure things are going just as well internally so we don’t start seeing lots of turnover. How can we keep our employees satisfied and excited to come into work?

Keeping employees engaged with their day-to-day can be difficult, but focusing on company morale is extremely important. Truth is, your employees’ attitudes are transferable, and if employees are unhappy, it’s likely that your SMB customers will have a bad experience, too. Think about it. Wouldn’t you rather be on the phone with a support person who is happy to help than with one who’s just going through the motions? A positive company atmosphere can boost employee morale, create better customer experiences, and keep employees engaged at work.

To give you advice on how to build a positive work culture at your MSP, we consulted Quiana Roy, our HR coordinator at Intronis MSP Solutions by Barracuda. She shared advice on how even the smallest changes in your organization can have a big impact.

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Topics: Ask Intronis

Tech Time Warp: IBM System/360 Pioneers Compatibility

Posted by Kate Johanns on Apr 7, 2017 12:00:00 PM

Let’s face it: We’re spoiled by our plug-and-play world. We expect peripherals to work on any device—Mac or PC—and if the newest smartphone isn’t compatible with our old charger, then you’re going to hear about it. We can thank IBM for this life of ease. On April 7, 1964, IBM President Thomas Watson Jr. announced the creation of the IBM System/360, the first mainframe computing system designed for hardware and software compatibility.

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Topics: Tech Time Warp

Cloud 5: IBM cloud gets faster GPUs, AWS nordic data center

Posted by Ron Miller on Apr 7, 2017 9:34:37 AM

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find.

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Topics: The Cloud 5

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