Tips for implementing a better backup approach

Posted by Lauren Beliveau on Mar 8, 2017 9:30:00 AM

Safeguarding your customers’ data from today’s evolving threats is no easy task. Especially when it feels like your customers are working against you. For example, SMBs are the primary target for ransomware attacks, but only 34 percent of small businesses test their backups regularly. Avoid the data loss drama this year and create an actionable plan to help your SMB customers establish better backup habits.

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Topics: Business Continuity and Disaster Recovery

Recipes for Success: Overcome objections to disaster recovery plans

Posted by Lauren Beliveau on Jan 9, 2017 12:00:00 PM

Do you have some SMB customers that don’t seem to buy into the idea of having a disaster recovery plan? Chances are that as an MSP you’ve come across a few customers like this. After all, 75 percent of small businesses do not have a disaster recovery plan in place.

However, disaster recovery planning isn’t something that you should let slide when you’re bringing on new clients. With more threats to protect against than ever before—malware attacks, DDoS attacks, server failure, and more—too many small businesses are leaving their doors open to disaster with no backup plan in place. That’s why it’s essential as an MSP to overcome objections to ensure that your customers are prepared for the worst.  

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Topics: Business Continuity and Disaster Recovery

Hurricane Matthew to put disaster recovery plans to the test

Posted by Mike Vizard on Oct 6, 2016 9:48:26 AM

Thankfully natural disasters such as Hurricane Matthew don’t come along all that often. But when they do, there’s nothing quite like a hurricane to focus the IT mind on the potential impact this kind of storm can have on a business. It’s not so much the winds a hurricane creates that most organizations have trouble coping with as it is the amount of flooding that usually occurs and the almost inevitable loss of electrical power.

Starting today Hurricane Matthew is expected to slam into Florida and perhaps continue on up the coast as far as North Carolina before being pushed out to sea. That should limit the potential damage to a relatively narrow swath of the southeastern U.S.

Unfortunately, far too many businesses inside and outside that region still don’t have a particularly good disaster preparedness plan in place from an IT perspective. 

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Topics: Business Continuity and Disaster Recovery

What MSPs can learn from the Delta outage

Posted by Anne Campbell on Aug 10, 2016 10:32:31 AM

I should have picked up on the warning signs when I walked into the Indianapolis airport at 6:30 a.m. on Monday morning. A news crew was filming in front of Delta’s ticket counter, and a Delta representative was guiding everyone to check in at the counter because the check-in kiosks weren’t working. But I didn’t figure out what was going on until I got through security and saw the headlines on the news — Delta computer outage grounds flights worldwide.

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Topics: Business Continuity and Disaster Recovery

3 Reasons MSPs need to offer Fast Failover-as-a-Service

Posted by Achmad Chadran on Jan 12, 2016 8:30:00 AM

Even the smallest SMBs — from auto mechanics and accountants to florists and nail salons — now rely heavily on IT. As IT professionals, we all understand the value of protecting data using local and cloud backup and recovery software, but for many businesses there’s more at stake than simply data recovery. When companies use IT to automate all kinds of business processes, there’s a heightened risk that an IT failure — whether it’s localized or more extensive — can devastate your customers’ small business operations.

Enter Fast Failover-as-a-Service (FFaaS). FFaaS helps your business customers minimize the crippling damage of server or virtual machine (VM) failures by letting you restore applications from image backups using dedicated backup systems. Your role is to spec the solution to meet their application needs, keep tabs on successful backups, and — when necessary — monitor recoveries, all remotely through the cloud. 

Why is FFaaS a must-have offering for IT solution providers? Here are three reasons:

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Topics: Business Continuity and Disaster Recovery

Remix: The benefits of offering a hybrid BCDR solution

Posted by Chef Adam LaRock on Oct 26, 2015 12:28:48 PM

I’m not afraid to admit it. Sometimes, I need a little backup in the kitchen, another chef to help me prepare a more involved dish. And today is one of those days.

You see, I’ve been thinking about our latest Recipe for Success, How to Set Up an Intronis Hybrid Local-Cloud BCDR Solution. It’s all about creating a solution with the Intronis ECHOplatform that lets you restore an application workloads in minutes, minimizing downtime for business-critical operations.

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Topics: Business Continuity and Disaster Recovery, Recipes for Success

Hurricane Joaquin turns out to sea: Do SMBs need to prepare anyway?

Posted by Anne Campbell on Oct 2, 2015 12:23:01 PM

Hurricane JoaquinInitial forecasts predicted that Hurricane Joaquin, a Category 4 storm currently battering the Bahamas, would strike the U.S. and become the first hurricane to make landfall in the United States in 15 months. Thankfully, the projected path of the storm has changed, with landfall now looking unlikely, however heavy rainfall, strong winds, and serious flooding are still expected up and down the East Coast throughout the weekend. And that means SMBs are still at risk.  

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Topics: Business Continuity and Disaster Recovery

Three ways to use BCDR statistics to improve client satisfaction

Posted by Achmad Chadran on Sep 9, 2015 10:57:37 AM

I sometimes wonder whether IT service providers feel like dentists.

Think about it. We all know it’s the right thing to do, but none of us really looks forward to going to the dentist. In the same vein, I can imagine the anxiety a small business owner might feel seeing his or her MSP’s number on caller ID. Yet given your commitment to protecting your clients’ IT applications and digital assets, this is totally unfair to you and to them. Like the dentist, you are providing an essential benefit, making sure your clients enjoy a clean bill of health.

Still, those old associations never go away, do they? That’s why you can always count on getting that little goodie bag — you know, the one with the floss, trial-sized toothpaste, mouthwash, and toothbrush engraved with your dentist’s name — at the end of each visit. What if you had a similar goodie-bag offering you could use to sweeten your client conversations?

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Topics: MSP Marketing, IT Services Trends, Business Continuity and Disaster Recovery, Customer Management, Saving Time

Using National Preparedness Month to build your business case

Posted by Lindsay Faria on Sep 2, 2015 12:00:00 PM

If disaster struck today, how would your customers fare?

While this is an important question to ask yourself throughout the year, it’s especially relevant today as we kick off National Preparedness Month. In an initiative sponsored by FEMA and the Department of Homeland Security, each September, National Preparedness Month encourages us to spend some time dedicating ourselves to being better equipped to manage through emergencies and disasters. The goal is to raise awareness of the need for preparedness and to encourage proactive disaster planning.

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Topics: Business Continuity and Disaster Recovery

Recipe for Success: A better approach for protecting business availability

Posted by Achmad Chadran on Jul 21, 2015 6:30:00 AM

Business availability protection is different from other types of data protection. With business availability solutions, timing is crucial, and success is usually measured in minutes.

The ultimate goal is to minimize downtime for business-critical operations such as online transaction processing (OLTP) systems and financial clearing and settlement systems. Business availability solutions are image-based, because recovering these types of applications requires restoring not just file data, but server (or virtual machine) operating system (OS) and volume data.

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Topics: Business Continuity and Disaster Recovery, Recipes for Success

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