Cloud's true value: It drives innovation

Posted by Ron Miller on Jul 3, 2014 10:11:00 AM

There's certainly more than one value argument when it comes to cloud computing. It simplifies management, gives anyone access to infrastructure at an affordable cost, gives users access to content wherever they go, and has the potential at least for companies to lower costs moving from an OpEx to a CapEx line item.

But all of that pales in comparison to the cloud's ability to drive innovation.

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Topics: Innovation and Ideas

Fearing or embracing change: It's your choice

Posted by Ron Miller on Jun 11, 2014 1:34:00 PM

I had a small debate with some colleagues this morning about Uber, the online taxi service which is sending shock waves through the taxi industry.

It's interesting to watch the reaction to this service, which has ranged from peaceful protests to actually attacking Uber vehicles in some places.

When you threaten a person's livelihood, it can get ugly, and we've seen a similar dynamic take place in IT - without the physical violence, thank goodness.

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Topics: Innovation and Ideas

Successful CIOs Avoid Being CI-No

Posted by Ron Miller on May 22, 2014 11:11:00 AM

What are the qualities that define a progressive CIO? It was a question on the minds of people at the MIT Sloan CIO Symposium yesterday in Cambridge, MA, and it turns out that progressive CIOs, to nobody's surprise I'm sure, are willing to take some chances and partner with business units on new digital-centered projects.

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Topics: Innovation and Ideas

The New IT Imperative: Building Engagement and Humanity Into The Business

Posted by Ron Miller on May 15, 2014 6:47:00 AM

Last week I attended the Gartner Portals, Content and Collaboration Summit in Los Angeles and at the opening keynote, there was a message for IT. It was to get beyond the basics and find ways to build engagement into every level of the business to bring back the human element that has been removed by layers of technology and 20th century management models.

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Topics: Innovation and Ideas

Survey finds companies want a kinder, gentler, more engaged IT department

Posted by Ron Miller on Apr 17, 2014 7:18:00 AM

A new survey that was published by Avanade this week found that for the most part companies want their IT departments to be service oriented, flexible and ready to help business units.

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Topics: Innovation and Ideas

IT needs to learn to enchant users

Posted by Ron Miller on Apr 7, 2014 8:48:00 AM

Last week I had the pleasure of seeing Guy Kawasaki, the former chief evangelist at Apple and who is now an author and speaker, speak at the AIIM conference in Orlando. And he was talking about creating products and services that delight users.

Kawasaki isn't just a former Apple employee, he's also the author of the book: Enchantment: The Art of Changing Hearts, Minds, and Actions. And he believes you can charm people into listening to you. This notion of enchantment, it seems to me, can be applied to so many guises.

As I listened to him speak I couldn't help but feel what he was saying applied to IT as they transition from rackers, stackers and rule makers inside an organization to partners helping the business units with what they need to thrive going forward.

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Topics: Innovation and Ideas

Why do some in IT resist change?

Posted by Ron Miller on Mar 27, 2014 10:16:00 AM

Last week I wrote a post about why shadow IT develops in organizations. I've noticed that whenever I write about the changing face of IT or the notion of shadow IT, traditional IT pros who cut their teeth in a time of racking and stacking and total control take offense. The question to me is why some old school IT pros resist change - and loudly.

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Topics: Innovation and Ideas

Shadow IT is really a call for help

Posted by Ron Miller on Mar 20, 2014 8:30:00 AM

My teen son once told me that overly strict parents raise good liars. His point was if you make things too restrictive, teens will find a way to do it anyway and they'll lie to you instead.

I have the feeling that employees are a lot like that. If you make it too tough to get their work done by placing too many restrictions and roadblocks in their way, they're going to find a way to do it anyway.

And much like those teens, it's not so much defiance - although it may seem that way to parents - as simply wanting to live their lives. In the case of employees, it's simply trying to get their work done.

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Topics: Innovation and Ideas

Behind the Intronis Shark Tank: An incentive to think big

Posted by Manny Veiga on Mar 6, 2014 9:05:00 AM

When Intronis CEO Rick Faulk announced the company’s Shark Tank competition in late 2013, he said he took inspiration from a technology pioneer that knows all about innovation.

The late Apple CEO Steve Jobs once said that innovation isn’t about how much a company spends on research and development, but rather “the people you have, how you're led, and how much you get it.”

In that spirit, Faulk turned to the Intronis team at large for innovative ideas to drive the company forward, launching a friendly contest that had the added benefit of incentivizing employees to think big.

“It’s more scalable and cost effective if you can source innovation internally versus the outside world,” said Faulk. “It also creates more motivated employees.”

Intronis held its inaugural Shark Tank February 25 at the Boston-based offices of OpenView Venture Partners.

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Topics: Innovation and Ideas

What MSPs could learn from Netflix

Posted by Ron Miller on Mar 4, 2014 11:32:00 AM

When you look at Netflix, a growing streaming media company, you may think your MSP business has little in common with them. But you could learn a lot from how they've organized their IT department and what they consider important.

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Topics: Innovation and Ideas