Ask Intronis: How to help your customers understand Windows Server 2003 end of life

Posted by Courtney Steinkrauss on Jun 15, 2015 9:00:00 AM

Q: As an MSP business owner, I know Windows Server 2003 end of life (EOL) is coming up fast. The end of support is only a month away, and I haven’t heard a peep from some of my small business customers. How can I get them to take this problem seriously?

Unfortunately, the Windows Server 2003 end of life is as dramatic as it sounds. It’s literally the end of support for this Microsoft product. That’s why it’s so important for your customers to understand the consequences of running Windows Server 2003 after July 14.

That said, it’s no surprise to us that they’re not rushing to reach out to you for help yet because they’re not aware of what’s happening or things are working fine for them. Windows Server 2003 is 13 years old, but 61 percent of businesses are still running at least one instance of it within their networks. But there are a number of problems your customers face if they fail to migrate off Windows Server 2003 soon.

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Topics: IT Services Trends, IT End User Management, Ask Intronis

Report finds IT departments are changing their attitude about MSPs

Posted by Mike Vizard on May 26, 2015 2:42:00 PM

Historically, there hasn’t been a lot of love lost between managed service providers (MSPs) and internal IT organizations. For the most part, MSPs are viewed as a threat to the existence of the internal IT organization. After all, most MSPs generally deliver a specific set of IT services that were once the domain of someone inside the company.

Internal IT vs. MSPs

Because many internal IT departments provide a more specialized set of services, many IT organizations have been able to fend off MSPs that generally provide a well-defined set of services at a fixed price. But as the IT environment as a whole becomes more complex, there are signs that the attitude of internal IT departments, concerning their own role and the role of MSPs, is changing.

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Topics: IT Services Trends, IT End User Management

Interest in IT automation rises to meet the challenge of scale

Posted by Mike Vizard on Mar 10, 2015 11:44:41 AM

Unlike large-scale web companies such as Facebook and Google, most IT organizations don’t have an excess of engineering talent to throw at IT challenges. Therefore it’s not surprising that a new survey conducted by EMC finds that many IT organizations are counting on advances in IT automation to help them manage IT at scale.

The survey of 10,451 IT business decision-makers also finds that 74 percent of the respondents said that increased reliance on automation is imperative to their business growth strategies.

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Topics: IT Services Trends, IT End User Management

Internal IT may finally be exercising some cloud control

Posted by Mike Vizard on Jul 14, 2014 8:00:00 AM

For a long time internal IT organizations have passively sat by as cloud computing services have proliferated across the enterprise. But new research that finds that the number of cloud services in use is starting to plateau in the enterprise suggests that internal IT organizations are finally starting to exercise more control over the cloud.

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Topics: IT End User Management

LOB executives taking IT charge in the cloud era

Posted by Mike Vizard on Jun 9, 2014 10:12:00 AM

Cloud computing added fuel to a shadow IT spending problem that has been an issue most organizations have been grappling with for years.

But now that line of business executives have been buying cloud application services without any direct intervention from IT for years, they now have more confidence in their own choices.

In fact, cloud applications aimed at sales people has become a multibillion market and marketing executives are expected to spend more on IT than the CIO by 2017.

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Topics: IT End User Management

The rise of the citizen integrator

Posted by Mike Vizard on May 29, 2014 11:30:00 AM

Not too long ago application integration was the sole province of developers and IT specialists. But with the rise of a bevy of new tools and services in the cloud, application integration is quickly moving into the province of the average end user.

Obviously, more complex data integration efforts will still require specialists. But the day when application integration of any type required specialized skills are for better or worse clearly coming to an end.

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Topics: IT End User Management

Hear no evil: Some IT pros keep security details away from execs

Posted by Kristen Ciccolini on May 8, 2014 12:10:00 PM

Low budgets and a lack of proper tools have many organizations relying on intuition rather than actual statistics when it comes to IT security, according to a new study by Ponemon Institute

Two out of three C-level executives report that they have a "high" perception of their organization's security - meaning they have a good handle of what's going on.

However the study found that this perception is misinformed. Sixty percent of IT individuals filter negative information or data that they think is "not serious" when reporting to higher-ups.

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Topics: IT End User Management

Don't let security become a headache

Posted by Ron Miller on Feb 5, 2014 4:03:00 PM

The biggest job IT may face is providing security, but in a world where employees are mobile and data and content live in the cloud, that becomes an ever growing challenge for organizations.

When I spoke with Todd McKinnon recently, who is CEO and co-founder at Okta, a company that one day hopes to develop an industry standard way of dealing with compliance in the cloud, he identified three types of approaches to security: 

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Topics: IT End User Management

Risky business: Workers using tons of cloud apps in the office

Posted by Manny Veiga on May 31, 2013 3:36:00 PM

Try to think of all the cloud services you use at work each day. Maybe you log in to a personal email address, check your Facebook (on your lunch break of course…), and maybe even log in to Disqus so you can comment on a tech blog. Of course, all these services are being accessed on your company network. How many could be a risk to your company? 

The cloud has put the power of choice in the hands of the consumer, and for better or worse, many employees are using cloud services at work without the knowledge or consent of their IT department.

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Topics: IT End User Management

Friday Fun: It’s CMOs vs. CIOs in the battle for IT buying control

Posted by Manny Veiga on Mar 15, 2013 12:04:00 PM

In this corner, from the Wild West world of online marketing, with an insatiable thirst for the budget to support automated technology spending, and the need to push initiatives further, “The Guru of Growth”: the Chief Marketing Officer!

And in the opposite corner, from the darkest depths of the server room, wielding the hammer of order and justice, and preaching the need for predictability, “The Keeper of the Keys”: The Chief Information Officer!

Who wins in this no-holds barred battle for IT buying control? Traditionally, it’s been the CIO, but experts say trends are shifting in favor of the CMO, who is now often spearheading investments in IT solutions, whether they be SaaS project management applications, cloud backup services, or PaaS development platforms. 

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Topics: IT End User Management

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