Report finds IT departments are changing their attitude about MSPs

Posted by Mike Vizard on May 26, 2015 2:42:00 PM

Historically, there hasn’t been a lot of love lost between managed service providers (MSPs) and internal IT organizations. For the most part, MSPs are viewed as a threat to the existence of the internal IT organization. After all, most MSPs generally deliver a specific set of IT services that were once the domain of someone inside the company.

Internal IT vs. MSPs

Because many internal IT departments provide a more specialized set of services, many IT organizations have been able to fend off MSPs that generally provide a well-defined set of services at a fixed price. But as the IT environment as a whole becomes more complex, there are signs that the attitude of internal IT departments, concerning their own role and the role of MSPs, is changing.

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Topics: IT Services Trends, IT End User Management

How IT service providers can ride the winds of economic change

Posted by Mike Vizard on May 21, 2015 1:23:22 PM

Depending on the macroeconomic trends that exercise the most influence at any given moment, IT spending forecasts launched at different times in the same year can yield different views on where IT spending it headed.

Conflicting findings

For example, a new survey of 1,507 business and IT executives released by CompTIA finds that on average U.S. companies plan to increase IT spending by 5.4 percent in 2015. That study comes on the heels of a revised IT spending forecast from Gartner that suggests global IT spending will decline primarily because of changes to the value of the U.S. dollar.

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Topics: IT Services Trends

Focus on open source software changes IT services dynamic

Posted by Mike Vizard on May 19, 2015 11:13:24 AM

Regardless of whether it makes financial sense or not, IT organizations of all sizes have adopted an open source first mantra. Rather than spend their money on commercial software, they’ve made it clear they would prefer to throw labor at their enterprise software challenges. After all, not paying for commercial software enables those organizations to keep more IT staff on the payroll.

That’s not necessarily the wrong decision. By investing in labor, those organizations get to retain  software expertise at a time when every company is becoming a software company to one degree or another.

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Topics: IT Services Trends, Cloud Industry and Technology

Overcoming internal IT organizations' fear of outside help

Posted by Mike Vizard on May 7, 2015 11:08:00 AM

While it might not come as a surprise to IT services firms, a new survey confirms their suspicions about internal IT organizations.

Well over half—61 percent—of the IT professionals responding to a survey from Innotas, a provider of cloud portfolio management tools, admitted they did not have enough resources and staff to manage the demand for IT projects within their organization.

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Topics: MSP Marketing, IT Services Trends

The rise of self-service data integration

Posted by Mike Vizard on Apr 16, 2015 9:00:00 AM

IT service providers have made billions of dollars integrating applications inside and outside the cloud, but a new category of data integration platforms in the cloud has the potential to cut into those profits. The transformation of data integration into a self-service offering that requires no programming expertise whatsoever is threatening the need for IT experts. For IT services providers, the rise of these services represents something of a double-edged sword.

Two examples of these new classes of data integration services are Bedrock Data and Adeptia, which interestingly have taken different approaches to solving a similar problem.

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Topics: IT Services Trends, Cloud Trends, Integrations

Gartner forecasts drop in IT spending for 2015

Posted by Mike Vizard on Apr 10, 2015 12:00:00 PM

The market research firm Gartner sent a chill through the IT industry this week with a forecast that says global IT spending will decline 1.3 percent to $3.66 trillion in 2015 instead of increasing as originally predicted.

Gartner says the root of the problem is the higher value of the U.S. dollar, which in effect devalues other currencies in a way that makes products from the U.S. appear to be more expensive. Gartner says this shift in the valuation of the dollar has introduced a state of shock into IT purchasing processes in markets such as Western Europe, Russia, and Japan. In these regions of the world, the increased value of the U.S. dollar is tantamount to a price increase for products manufactured in the U.S.

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Topics: IT Services Trends

It’s time for IT service providers to kill the username and password

Posted by Mike Vizard on Apr 3, 2015 1:30:00 PM

For all the talk about IT security, most end users are still their own worst enemy. They employ the same basic password time and again and have access to administrative rights most will never need. Invariably, when an end user’s credentials are compromised it turns out the damage done to the system can be directly attributed to the fact that they had administrative rights that enabled hackers to install malware on that machine.

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Topics: IT Security, IT Services Trends

Leveraging cloud brokering still a challenge for IT service providers

Posted by Mike Vizard on Mar 24, 2015 12:00:00 PM

A generally accepted piece of wisdom about cloud computing is that when there’s a need to broker services across multiple clouds, a significant opportunity is created for IT service providers.

A new survey conducted by Technology Business Research finds that of the 318 IT professionals using cloud services who were surveyed only about 32 percent have actually adopted cloud brokerage services, though. The survey does find that another third are planning to adopt them, but what’s not clear is to what degree organizations are actually using these services. The reason for this is that while there is no shortage of cloud computing platforms, most of them are semi-autonomous.

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Topics: IT Services Trends, Cloud Industry and Technology, Cloud Trends

Need for greater agility will drive service providers to invest in LSO software

Posted by Mike Vizard on Mar 19, 2015 2:00:00 PM

As IT becomes more complex to manage, providers of IT services are starting to come to terms with the idea that a major upgrade to the platforms they use to deliver those services is all but inevitable. In fact, a new report from the market research firm Rayno Media finds that the market for service provider lifecycle service orchestration (LSO) software could be valued at $2.75 billion by 2019.

The simple truth of the matter is that most of the processes used to manage IT are still far too manual. While advancements have been made in terms of provisioning virtual machines and now containers such as Docker, it still takes weeks to provision network services. To address that issue, there is a major migration on the horizon to software defined networking (SDNs) and eventually to network function virtualization (NFV) software.

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Topics: IT Services Trends, Cloud Industry and Technology

Demand for managed security services grows as threats increase

Posted by Mike Vizard on Mar 12, 2015 3:54:00 PM

With information security becoming a challenge that is too big for most organizations to handle, there’s now more interest in relying on third-party experts to manage it. In fact, a new study from ABI Research forecasts that demand for managed security services will grow from $15.4 billion this year to $32.9 billion in 2020. Much of that demand is likely to be driven by the line of business executives who are coming to the realization that no matter how skilled their internal IT organization is, the task of securing information these days is beyond the means of a single IT department.

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Topics: IT Security, IT Services Trends


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