Managed service providers are ready to expand. A full 59 percent of the 400 U.S.-based MSPs surveyed by CompTIA plan to increase the number of managed services they provide. Managed print services (32 percent), help desks (31 percent), virtual desktops, and database management topped the list as providing the most opportunity to deliver more services to both new and existing customers alike.
Not too long ago, managed service providers (MSPs) came in two forms. There was a small cadre of MSPs that focused exclusively in enterprise accounts. At the other end of the spectrum was an aspiring group of MSPs trying to service small-to-medium (SMB) accounts. The CompTIA survey would suggest that the latter group is finally coming of age.