Historically, there hasn’t been a lot of love lost between managed service providers (MSPs) and internal IT organizations. For the most part, MSPs are viewed as a threat to the existence of the internal IT organization. After all, most MSPs generally deliver a specific set of IT services that were once the domain of someone inside the company.
Internal IT vs. MSPs
Because many internal IT departments provide a more specialized set of services, many IT organizations have been able to fend off MSPs that generally provide a well-defined set of services at a fixed price. But as the IT environment as a whole becomes more complex, there are signs that the attitude of internal IT departments, concerning their own role and the role of MSPs, is changing.