It's time for IT service providers to tap into the Internet of Things

Posted by Mike Vizard on Jul 28, 2015 9:34:00 AM

While the Internet of Things (IoT) might be an overly broad set of technology buzzwords these days, a new survey from Red Hat suggests the concept has definitely captured the imaginations of end customers. The challenge and opportunity now is for IT service providers to turn that enthusiasm into an actual practical set of applications that create meaningful value to businesses.

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Topics: IT Services Trends, IoT

Selling IT services in the modern information age

Posted by Mike Vizard on Jul 23, 2015 11:58:00 AM

new survey conducted by IDG on behalf of Salesforce.com finds that 65 percent of B2B buyers only engage with a vendor sales representative after they’ve already made a purchase decision. That number is probably even higher when it comes to IT products and services, which suggests that the way most IT service providers are selling those products and services is fundamentally broken.

The core selling challenge today is that unless IT services firms actively create awareness of the problem their solution solves they are basically hoping that somehow a lead for their services will be generated after a purchase decision is made. Given the number of IT services firms there are in any geographical area that specialize in any particular technology, waiting for leads from a vendor is at best a reactive approach to selling. In fact, any business founded on the premise of hope is generally going to fail.

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Topics: IT Services Trends, Sales Process

IT disruptions drive spike in business consulting revenues

Posted by Mike Vizard on Jul 16, 2015 4:00:00 PM

A massive wave of IT disruption across the enterprise seems to be blowing good fortune in the direction of IT management consulting firms. This week, annual revenues for the 16 firms tracked in the Management Consulting Benchmark published by Technology Business Research (TBR) show an increase of 8 percent year over year.

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Topics: IT Services Trends

Ask Intronis: What’s the best way to package my managed services?

Posted by Courtney Steinkrauss on Jul 13, 2015 8:30:00 AM

Q: My clients always want to pick and choose what services they get and I feel like they usually miss something important. How do I package my services to make sure they’re getting what they want, while also making sure they’re fully protected? What’s a complete offering for a basic package?

You’ve come to the right place! Here at Intronis we strongly encourage our partners to use service tiers to package their offerings. Bundling your services this way is a proven method for simplifying the sales process and bringing in more recurring revenue for your MSP business. While there are clear benefits to this model, you need to make sure each tier includes the services necessary to protect your customers’ information and IT environments.

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Topics: IT Services Trends, Ask Intronis

Appreciating the Disruptive Influence of Microsoft Office 365

Posted by Mike Vizard on Jul 9, 2015 9:02:00 AM

While there might not be much money to be made selling Microsoft Office 365 itself, a new survey of 109 IT services firms conducted by SkyKick, a provider of Microsoft Office 365 migration tools, finds that 84 percent of IT services firms that work on Office 365 migrations report that customers are likely to request additional cloud services as part of the overall project.

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Topics: IT Services Trends, Microsoft Windows

Legal tussle between Oracle and Google to foster open API development

Posted by Mike Vizard on Jul 2, 2015 12:00:00 PM

In the wake of a Supreme Court decision not to hear an appeal of a ruling on whether application programming interfaces (APIs) are subject to copyright, concerns about how vibrant the API economy might actually be are now rife throughout the IT industry.

While it remains to be determined if the use of Java APIs within the Google Android operating system constitutes fair use as defined by copyright law, the case is sure to push organizations toward clearly defined APIs that are well within the bounds of the public domain.

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Topics: IT Services Trends, Cloud Trends

Pace of planned Windows 10 migrations picks up

Posted by Mike Vizard on Jun 30, 2015 9:11:10 AM

new survey finds that more than half of IT organizations plan to make the shift to Windows 10 within a year of the new operating system being shipped on July 29.

At first blush that might not seem like a huge success, but compared to the rate at which enterprise IT organizations made the shift to Windows 7—and switching at all in the case of Windows 8—it looks like Windows 10 is poised to become an unqualified success for Microsoft from a corporate IT perspective.

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Topics: IT Services Trends, Microsoft Windows

Ask Intronis: How to prepare my MSP business for Windows 10 release

Posted by Courtney Steinkrauss on Jun 29, 2015 9:01:22 AM

Q: Microsoft’s Windows 10 is being released on July 29. What opportunities does this present to my MSP business? How can I use this release to sell my services and connect with my customers?

The announcement that Windows 10 will be the last release of the OS platform brought questions, concerns, hopes, and opportunities for businesses that use Windows products and their IT service providers. Now, after months of discussion, the release is upon us.

Windows 10 stands apart from previous versions for a number of reasons. Microsoft has said that this release will be a free upgrade for some (but not all) of their customers including ongoing beta testers. The OS also includes interesting new features like Hologram technology, Cortana (the equivalent to Apple’s Siri), and new web browser dubbed Edge, to name a few.

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Topics: IT Services Trends, Ask Intronis

IT services firms need to become business therapists

Posted by Mike Vizard on Jun 25, 2015 10:55:00 AM

Over the years the divide between IT and line of business units has widened, thanks mainly to the rise of mobile and cloud computing. But a new study from the IT industry association CompTIA involving 650 business and IT professionals suggests that the gap between these two camps might finally be starting to narrow, creating an opportunity for IT service providers to help bring this reconciliation about.

Rather than seeing a shift in control of IT spending moving away from IT, the CompTIA report finds that the IT budgets controlled by IT or line of business (LOB) either continue to grow or remain steady.

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Topics: IT Services Trends

It’s time to start selling Big Data analytics in the cloud to the CFO

Posted by Mike Vizard on Jun 23, 2015 12:54:49 PM

Despite what should be an ingrained appreciation for data, a new study finds that roughly half of CFOs admit they are making critical business decisions based on gut feelings rather than actual data.

Conducted by Redshift Research on behalf of Epicor Software Corp., the survey of 1,500 financial decision-makers also found that 45 percent of the respondents say that poor data hampers timely decision-making and that inaccurate information is the main cause of organizational mistakes.

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Topics: IT Services Trends

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