As an Intronis solutions engineer, I get the privilege of working with MSP technicians with a variety of skill sets. They, in turn, work with business and institutional customers with a variety of business models and technical proficiencies.
This means no two calls are the same. An Intronis ECHOplatform demo that I conduct for a large, regional MSP is a totally different experience from one that I conduct for a small, local VAR. I love it.
But large or small, just about everyone I work with these days asks for our recommendations on how best to back up virtualized environments. Does hypervisor-native backup remove the need for file and folder backup? What mix of cloud and premises-based storage is best, and what kind of data goes where?